Do Not Turn off Users, please

General Discussion (off topic) Anything and everyt
#1

Hello guys,
I have a suggestion based on some posts I read :

sometimes people read what they think is a negative evaluation on COMODO’s products on “credible” Forums, at least those that they trust, so they comeover here and post that asking for some explanation, I have noticed that in one case they were asked to post the question on that particular site and not on COMODO’s , as I totally leave such decisions to COMODO; it’s their products and their battle, but I feel that this could backfire , for example : when comodo was just starting and I didn’t know who you guys were I came across (SafeSurf) and I would remove it from any computer where I was asked to recommend security apps, all because there were some really bad feeds on other Forums that had " respect " on SafeSurf,…

*Edited for Typos

#2

Nah, that guy was just trolling. He didn’t really have a question. Besides, he misrepresented the point being made in that forum.

#3

True , Cassette

The Forum actually was pretty fair not accepting CAV being evaluated as a “part” rather than CAV , I too thought that they were extremely professionals and spoke for the Product ,

I don’t want to limit this post to that particular case , but asking a client to "not post " about COMODO on a COMODO forum is is very hard for me to understand, infact I would be very happy to know about what competitors say about COMODO, double check with comodo , this way they won’t be surprised if a legitimate issue was being discussed behind their back …

#4

If we don’t limit this post to that particular case, do you have any examples of the behavior you’re talking about?

#5

Hi, HeffeD

This is not what I mean, the question would be " Why not address any problem, any where about a COMODO product on COMODO’s Forums "
I understand that some people are posting for reasons other than wanting a problem solved , but how first timer visitors, clients see the response of the Forum to those posts affect the way they see the company as a whole .

and we should keep in mind always that the UN is here, different languages, cultures, politics,
another point would be, any feed on any product should be viewed as a mean to up the products and should be appreciated , just basic business abc’s .

Thank You .

#6

First off, if you are under the impression that the moderators are employees of Comodo, this is not the case. We are simply users like yourself who volunteer our time to keep the forum orderly. We can not, and we do not speak for Comodo.

We are also well aware that we have visitors from all over the world here, and we are very sensitive to cultural differences. Which is why we have the Forum Policy to help ensure the forum is a pleasant place for all to visit.

Problems (perceived or otherwise…) with Comodo’s products can obviously be discussed here. Trolling however, is not tolerated. If a new user is unaware of a users history on the forum, there is not much we can do about that, but I honestly do not feel that letting a habitual trolling user have their fun at Comodo’s expense will do anything to improve a new users experience on the forum.

I do honestly understand where you’re coming from, but as moderators, we also have to consider the forum at large. Hopefully you can understand why we need to enforce the forum policy.

As always, if you ever feel that a moderator is being unfair, there is an avenue you can take:
How to appeal against Moderators decisions.

#7

Again:
-I never mentioned Moderators
-I never said anything about them being employees or not
-I ONLY exercised my right to express myself in a very intellectual way
-I am , will be always the first one to respect any policy ,

-I intentionally said that this post is saying that " I do not understand why COMODO products cannot be discussed on Comodo’f Forums .

with all due respect, knowing that some moderators on these forums deserve to be paid for it, there are 10’s of thousands who could fill in at anytime " so please do not put words in my mouth "

and yess HeffeD., saying to a client that " They should have posted their question to some other forum " is beyond my comprehension, now, you could say that this is a forum policy, and demand it be respected …

Lastly, there’s no need to get fired up on me, you said it yourself we are all supporters who want to give back something for people here . I never said anything to undermine you or any other Mods, so please do not make it appear like this is what I was doing .

I do honestly understand where you're coming from, but as moderators, we also have to consider the forum at large. Hopefully you can understand why we need to enforce the forum policy.

Thank you very much, this was why I posted this thread ,… good to know that you guys know that I meant nothing evil or was implementing something other than what you understood,… :slight_smile:

#8

Since I believe it was me that said that (assuming we’re all talking about the same incident), allow me to help you understand it.

A member from our forums read what someone else (OP) posted on another forums & then demanded to know if that was true here. No evidence was provided on other forums, or here, and since nobody here could read the OP’s mind, nobody was able to answer the question. Literally. This was explained to the member in question, which he rejected and repeated his demand.

It was under this context that the member was told to go back to OP and ask them. This is quite sensible really, nobody here is going to be able to generate/replicate the OP’s results by pure guess work in order to answer a question for someone else.

I hope that helps.

#9

Hi, Kail, Thank you

-I assure you that I nevr paid a particular attention to who said it, it wasn’t my intention at all to look at it as a Mod issue, I do understand that people come and post for some not so honest reasons sometimes, I see how Mods are trying to walk the thin line ; helping some people and watching for some others ,…

once I saw a post by someone who only signed in to slam COMODO about the VPN " saying that comodo is a small company trying to do big things and is not succeeded ) , the response from the Mods was quite commendable , the guy was so harsh that I wanted to say something asking him to be more respectful, but I thought , the Mods did such a great Job that was expected from them …

so it was , is the idea, always, not who posted , or replied, it’s just like in a family where family members have different views on different matters , where the goal is try to understand not impose " I wasn’t trying to impose anything "

My point was : ( regardless of who’s/what’s behind the post, it is the post that is important, and needs to be addressed )
and coming to this, I think we came to a point where we understood one another, and could see the logic behind each reaction ( Thanks to your post , though it wasn’t my intention to blame you or any other Mod for anything, and this post is a general idea )

I understand your point, HeffeD, and the other Mods, and I think I managed to get my point across, which is what really matters, we cannot expect to all agree 100% on everything, what counts is managing our differences and how we see things .

greatest respect and appreciation to all Moderators, even though lots of my threatds for help aren’t answered, Lolz, :slight_smile:

p.s: Edited, AGAIN :stuck_out_tongue:
I am going to stop editing my threads, else it will be the only thing I could do on the Forums, so guys please ignore them, or better yet fix them for me .:slight_smile:

#10

Sorry PeaceWave, I’m not fired up on you, nor am I trying to put words in your mouth. I apologize if you feel that I was. :embarassed:

I was merely trying to point out that moderation does need to happen in certain situations on the forum, and it may not always appear fair. We really do try to look at things from all angles.

The reason I brought up the moderators was because you made this comment:

Many people are under the impression that the moderators are employed by Comodo, and this comment lead me to believe that you may think that as well. I was merely pointing out that we are not.

Edit: Oh, and I’m sorry that you have unanswered posts asking for help, but as this is a mostly community driven support forum, if you have no responses, this most likely means that nobody knows the answer to your question.

#11

Thank You Very Much, HeffeD
I really appreciate and totally understand what you said, and we are totally cool from my side, as I dare expect it to be the same from your side ,…

But not answering my question will have to be an issue, no negotiations on this matter , no peace pipe
:slight_smile:

#12

Just a simple follow up really ,

A Great Example of what I mean :
https://forums.comodo.com/geekbuddy-live-pc-support/hacked-t97124.0.html;msg711183#new

#13

When a topic does not get answered a member is allowed to bump it after 24 hrs to keep it alive.

#14

I can’t help but notice that that post wasn’t what you were saying earlier at all. Your original point was about people being told to go elsewhere. No one responded to that person. And as HeffeD said earlier,

If no one knows, no one knows. What do you want them to do?

#15

Thank You EricJH
This is a great point :-TU

Cassette I can't help but notice that that post wasn't what you were saying earlier at all. Your original point was about people being told to go elsewhere. No one responded to that person. And as HeffeD said earlier,

Really? was it about people Cassette?!!!
I suggest that you rewind and read again everything on thispost , for example :

Hi, Kail, Thank you

-I assure you that I nevr paid a particular attention to who said it, it wasn’t my intention at all to look at it as a Mod issue, I do understand that people come and post for some not so honest reasons sometimes, I see how Mods are trying to walk the thin line ; helping some people and watching for some others ,…

once I saw a post by someone who only signed in to slam COMODO about the VPN " saying that comodo is a small company trying to do big things and is not succeeded ) , the response from the Mods was quite commendable , the guy was so harsh that I wanted to say something asking him to be more respectful, but I thought , the Mods did such a great Job that was expected from them …

so it was , is the idea, always, not who posted , or replied, it’s just like in a family where family members have different views on different matters , where the goal is try to understand not impose " I wasn’t trying to impose anything "

My point was : ( regardless of who’s/what’s behind the post, it is the post that is important, and needs to be addressed )
and coming to this, I think we came to a point where we understood one another, and could see the logic behind each reaction ( Thanks to your post , though it wasn’t my intention to blame you or any other Mod for anything, and this post is a general idea )

I understand your point, HeffeD, and the other Mods, and I think I managed to get my point across, which is what really matters, we cannot expect to all agree 100% on everything, what counts is managing our differences and how we see things .

#16

With member I meant topic starter. Topic starters can bump their own topics.

When facing the same problem or trying to understand more about what is going on with that particular problem you and everybody else are free to respond. This will of course draw attention to the topic at hand.

Users have the opportunity, bumping after 24 hrs, and responsibility to keep their topics alive in case it does not get responded to.

#17

Yes, your original post was about people being told to go elsewhere after reading negative reviews on other forums. Regardless of your later reinterpretation of your original post, that is what you said. I can read just fine. Furthermore, you became so defensive about that point, you ignored my question. What do you want them to do? Should Comodo hire full time forum people to ensure every post is answered? What?

#18

Thank You , EricJH

I understood just that, but ofcourse what you clarified put things right on perspective without a doubt :slight_smile:

Cassette,
I , and the Mods have reached a good point of understanding, so reviving the whole issue again would be totally unwise,…
and I did not ignore your question I just spared you what I thought was an honest misunderstanding , check this link back again, https://forums.comodo.com/geekbuddy-live-pc-support/hacked-t97124.0.html;msg463208;boardseen#new and tell me , with a title ; " Hacked? " suggesting that it was hacked by a comodo staff , don’t you think that comodo staff do not know the answer to this guy’s question ? the guy is infact helping out , he even put a question mark just wanting a reply and an answer .

do you have any Idea what could not answering his question may have on comodo?? it raises a very crucial argument, should we really trust people poking into our machines ?? this question is the core of Geekbody which is in turn the core of COMODO .

#19

It’s honestly hard to say. The Geekbuddy instance may have had nothing to do with the BIOS update. I would need to know more about his computer. My parent’s HP laptop software can do BIOS updates. Something like that may have happened. It could be that every time the computer reboots certain things happen that he never takes notice of until he actually looks.

The forum, being largely community driven, may not have a lot of staff members actively participating. With that in mind, the forum could be the worst place to get help with Geekbuddy because the average forum member is probably more technically savvy and wouldn’t use a service like that, anyway. I assume that your comments mean you want staff members to participate with forum questions, but you haven’t actually said that so I can’t be sure.

#20

I don’t believe Comodo puts malware in its products.

We don’t know exactly what happened with that person’s system. His description is not quite clear and further investigation in what is happening with his system and what went down exactly when it crashed is mandatory.

His hardware could be failing and the hardware crash may have damaged the file system making LPS start its installer upon its start up because it noticed a damaged file.

There are too little information to jump to any conclusions including the one that Comodo products would harbour malware.

LPS does not come with malware installed and it is digitally signed. In case a third party web site would have added malware to the installer the signature of LPS would no longer be valid.

That being said. We know too little about what happened and for reasons we don’t know the user never followed up on this topic. May be he bought a new computer after hardware issues?