Direct Keyboard access not allowed for trusted application

Comodo Internet Security - CIS Defense+ / Sandbox Help - CIS
#1

I think I have found a bug, but thought I’d try here first to see if I’ve missed something.

I have an application (news reader called Agent by a company called Forte) that I have made a Trusted Application. However, I can’t press Ctrl-V to paste into the application.

Defense+ setting is “Clean PC Mode”. Monitoring settings are all ticked.

“Trusted Application” allows everything, including Direct Keyboard access.

I have checked in Computer Security Policy that the executable is set to Trusted Application.

The executable also exists in “My Own Safe Files”.

I do not have any pending or blocked files.

I have found that I need to untick the global “Direct Keyboard Access” check, which means all applications by default are allowed direct keyboard access.

#2

Is the sandbox enabled? Does the application also show up in My Pending Files? If so try removing it from there and start the application again.

#3

App was not in My Pending Files.

I initially had Sandbox settings enabled, chose to put app into Sandbox.

Although I deleted the app from sandbox, and totally disabled Sandbox settings, the app didn’t work until I restarted it.

#4

It is indeed needed to restart the application when it is unsandboxed.