“Let me check with the support managers (about) what happened earlier and get back to you”
– essentially it comes down to wrong people, wrong place, wrong time. Shifts and rotas are being readjusted to mitigate against this. Lou, this goes to your support conversation too, there were techs already working on the problem, the guy you spoke to just wasn’t aware of it. Communication snafu. Fixed.
ElementalWindX, haven’t heard back from you
Ossie44 - let me check up on our PoPs. Will respond a.s.a.p.
– it was not a PoP issue and it took a lot of trial and error to work out what was causing the problem. You’ve been in IT a while, you know that sometimes stuff that is way out there just happens for no apparent reason and it takes a while to find and fix. So the only reply to ‘what is going on’ would continue to be ‘we’re not sure but we’re working on it’.
Louyo - I believe this was answered previously in this thread
answered already - UI changes are under way that allow for a secondary ‘notification’ address
“when I select an item and click force retry, and it doesn’t, please give me some status message” - in progress having deferred other tasks
We are sorry for the irritation and frustration of the last 48-ish hours, We are fixing it.
Yes Ken, I was there - but a little pre-occupied as I am sure you can understand…