Diagnostics found problems which it could not fix:

I just ran the Comodo Firewall Diagnostics utility which found some problems but could not fix them. At this point, would it be best to uninstall the firewall and then reinstall it? Thanks in advance for any answers submitted.

hmm… yeah i would suggest uninstalling then reinstalling cis and if you are on a network with other computers, i would also suggest closing network connections before doing so.

rayzer, thanks for the suggestion. I’m not on a network and I don’t have CIS, only the Firewall so it looks like its a matter of installing the Firewall and reinstalling it.

Yes, I would do a uninstall and do a clean install :slight_smile:

Did this help?


I have uninstalled CIS several times, used the cleaning tool to remove any remaining traces in the registry, turned off all of my other security software and uninstalled them as well. Did a “Clean” install and still I still recieve the message that there is a problem with my network firewall.

I am running Win 7 ent 32 bit

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Can you post the file again? Try zipping it. When I open it with Opera browser or Notepad it literally shows Chinese.

Here goes… I will include the one that uses the script that was created by the mods on here, so maybe it might help as well.

CIS_report 3 is the extension using the script while the help doc is me just trying to save the file in txt format, since the diag. wants to save the file in .xml format.

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May be left overs of previously uninstalled security programs are acting up. Try using removal tools for those programs. Here is a list of removal tools for common av programs: ESET Knowledgebase .

Otherwise do a Google search with terms “removal tool” and * name of product or vendor*.

Next step is a manual quest for possible left overs.

We are gonna take a look to see if there are some old drivers of your previously uninstalled security programs are still around. First run "set devmgr_show_nonpresent_devices=1’ without the quotes from the command prompt. Then go to Device Manager → View → show hidden devices → now look under Non Plug and Play drivers → when you see a driver that belongs to your previous security programs click right → uninstall —> reboot your computer. You need to Google the driver’s names to see to what programs they belong to. You don’t want to uninstall Microsoft/Windows related drivers of course

When the problem persists make sure there are no auto starts from your previous security programs. Download Autoruns and run it.

This program finds about all auto starts in Windows. This tool can therefore seriously damage Windows when not handled properly. After starting push Escape and go to Options and choose to hide Windows and Microsoft entries, to include empty locations and then push F5 to refresh.

Now check all entries to see if there are references to your previous security program. When you find them untick them. After unticking reboot your computer and see what happens.