Diagnostics and repair make computer not bootable [NBZ]

The bug/issue
Internet Security Helper Service does not start every time

  1. What you did:
    Happens at boot

  2. What actually happened or you actually saw:
    Windows warns that no antivirus is not enabled.

  3. What you expected to happen or see:
    Nothing

  4. How you tried to fix it & what happened:
    Tried restart of service, not possible.
    Tried booting with no 3rd party programs, still happens.
    I tried the diagnostics tool which makes the PC unbootable. If that is only happening when the service is not running or even when it is ok, I don’t know. Frankly I do not want to try. Getting the image back is not that easy in this case. It still has a boot issue afterwards.
    I ran checkdisk and sfc /scannow, no problems to be found.

  5. If its an application compatibility problem have you tried the application fixes here?:
    I tried them.

  6. Details & exact version of any application (execpt CIS) involved with download link:
    none I think.

  7. Whether you can make the problem happen again, and if so exact steps to make it happen:
    I can’t reproduce it, It happens at random but it seems that it is more prone to occur after an update. (windows, drivers)

  8. Any other information (eg your guess regarding the cause, with reasons):
    This is happening with windows 7 (32). I have dual boot XP with similar setup and programs and there is no problem there.

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug:
  2. Screenshots of related CIS event logs and the Defense+ Active Processes List:
  3. A CIS config report or file.
  4. Crash or freeze dump file:

Your set-up

  1. CIS version = 5.3.181415.1237, AV database version = 8313 & configuration used = internet security:
  2. a) Have you updated (without uninstall) from CIS 3 or 4: No
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
  3. a) Have you imported a config from a previous version of CIS: No
    b) if so, have U tried a standard config (without losing settings - if not please do)?:
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):No
  5. Defense+, Sandbox, Firewall & AV security levels: D+= safe mode, Sandbox= disabled, Firewall = safe mode, AV = stateful
  6. OS version = windows7 home premium , service pack = SP1, number of bits = 32, UAC setting = disabled, & account type = administrator:
  7. Other security and utility software installed: Spybot
  8. Virtual machine used (Please do NOT use Virtual box):No

when I run diagnostics on CIS (latest version) My computer (windows 7) will not start up anymore and I have to do a system restore or use a backup image. Happens every time I can reproduce it at will… First sign of problem is the message that “Ireboot” cannot start up, then CIS tells me it has a problem and please run diagnostics, with fatal results. Windows tells me the boot record has been messed with, however, fixboot does not resolve it. I have a dual boot system XP and W7, to me, that seems to be the cause.

Edit Added Bug report to first post

Hi ptera

iReboot is a boot manager that allows you to choose between installed OSes at start-up. That said, I would suspect that Windows 7’s fixboot would pretty well destroy iReboot and what it had done to offer the those different OSes at start-up (ie. the boot record). So, Windows is probably correct in that iReboot had indeed altered the boot record.

As far as I know, CIS’s diagnostic process does nothing to the boot record or anything else to do with Windows and specifically concerns itself with the integrity of CIS’s files.

Is there anything in CIS’s event log relating to iReboot?

Hi Kail,

I can’t access the event log anymore. I had already uninstalled and reinstalled CIS. It is not with every boot I get the error. Sometimes It’s OK for days. If it happens and I get the message to run diagnostic and instead of that I simply reboot (by that time it is not possible with Ireboot), I might be OK again for a couple of days.
I would think Ireboot is build to do what it does and it will work well as long as I don’t run diagnostics. Maybe somehow it screws up CIS when it starts up.
I never have this problem in XP with a similar set up.

I will run it a while without Ireboot starting up and see what happens.

Could you please post back if the problem still occurs.

Thank you

Dennis

I disabled ireboot for a while and it still happens. the cmdagent does not start up and refuses to be started manually. It does not happen every time, say 10% of the boots have this problem. I would think the cmdagent starts up before anything else. I have no problem in Windows XP (dual boot) with a similar setup.

It is not something I can reproduce, it just happens. Restarting once or twice resolves the issue.

Hey and warm welcome Ptera

could you give use more info such as hardware config and how the OS are installed (if they’re in the same harddisk or RAID)

Regards,
Valentin N

Hi Valentin, thanks for trying to help.

OS 's installed on 2 different ssd drives.

Here is some info:

If you wish to proceed further with your Bug Report you will need to follow the instructions below.

We would very much appreciate it if you would edit your first post to create an issue report in line with the bug forum guidelines and format here. You can copy and paste the format from this topic.

To understand the reasons why we ask you to follow these guidelines please see below.

WHY WE ASK YOU TO FOLLOW THESE GUIDELINES
Bugs/issues can be impossible or very time consuming to fix if developers don’t have enough information to reproduce them. Since CIS is free, development time is limited. So if you want your issue fixed, please use the format below to describe it.

To avoid clutter, issues not described in the format below your post will not be moved to the ‘moderator verified’ issues topic. This means that the developers may not look at it.

Best wishes and many thanks in anticipation

Dennis

The bug/issue
Internet Security Helper Service does not start every time

  1. What you did:
    Happens at boot

  2. What actually happened or you actually saw:
    Windows warns that no antivirus is not enabled.

  3. What you expected to happen or see:
    Nothing

  4. How you tried to fix it & what happened:
    Tried restart of service, not possible.
    Tried booting with no 3rd party programs, still happens.
    I tried the diagnostics tool which makes the PC unbootable. If that is only happening when the service is not running or even when it is ok, I don’t know. Frankly I do not want to try. Getting the image back is not that easy in this case. It still has a boot issue afterwards.
    I ran checkdisk and sfc /scannow, no problems to be found.

  5. If its an application compatibility problem have you tried the application fixes here?:
    I tried them.

  6. Details & exact version of any application (execpt CIS) involved with download link:
    ??? none I think.

  7. Whether you can make the problem happen again, and if so exact steps to make it happen:
    I can’t reproduce it, It happens at random but it seems that it is more prone to occur after an update. (windows, drivers)

  8. Any other information (eg your guess regarding the cause, with reasons):
    This is happening with windows 7 (32). I have dual boot XP with similar setup and programs and there is no problem there.

Files appended. (Please zip unless screenshots).

  1. Screenshots illustrating the bug:
  2. Screenshots of related CIS event logs and the Defense+ Active Processes List:
  3. A CIS config report or file.
  4. Crash or freeze dump file:

Your set-up

  1. CIS version = 5.3.181415.1237, AV database version = 8313 & configuration used = internet security:
  2. a) Have you updated (without uninstall) from CIS 3 or 4: No
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
  3. a) Have you imported a config from a previous version of CIS: No
    b) if so, have U tried a standard config (without losing settings - if not please do)?:
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):No
  5. Defense+, Sandbox, Firewall & AV security levels: D+= safe mode, Sandbox= disabled, Firewall = safe mode, AV = stateful
  6. OS version = windows7 home premium , service pack = SP1, number of bits = 32, UAC setting = disabled, & account type = administrator:
  7. Other security and utility software installed: Spybot
  8. Virtual machine used (Please do NOT use Virtual box):No

Thank you for your bug report in the required format.

Moved to verified.

Thank you

Dennis