I’m running XP/SP3 with the current CIS (v4.1.150349.920). I have an HP 3100 LaserJet multifunction printer. The MFP has a status program which controls the fax/scan/copy functions. The program is loaded at user logon.
In recent months, the status program crashes. Windows takes a crash dump and then displays the usual error message. “The application has encountered a problem and needs to close. Please tell Microsoft about this problem. etc… etc”
I have tweaked all the rules and policy settings that I can for Firewall, Defence+ and Sandbox but without success. I have also deleted all the rules that I can for the program enabled Training Mode again without success. It is only when I permanently deactivate D+ that the status program will load and run.
The problem didn’t occur when using CIS v3 or the earlier releases of v4. It started about 2 months ago.