CTM - unable to recover file

Help - CTM
#1

I’ve had to reset my system back to an earlier stage (5 days previously) using CTM. However I didn’t realise that it didn’t keep any changed files (e.g. Outlook.pst) and so I am now trying to recover a more recent version of a file.

However when I try and recover the file, my system keeps rebooting.

I open the recover files utility within CTM, enter the name of my file (Outlook.pst) and the system starts searching. After a few minutes, my computer reboots and starts with CTM reindexing the system. When this completes my PC restarts, but my file has not been recovered (i.e. I still have my Outlook with 5 days of mail missing rather than only 1 day missing - i.e. the date I tried to recover the file from).

Can anybody advise how I can resolve this issue, or is there any other way to get access to the “newer” outlook.pst file that CTM has (hopefully) stored.

Many Thanks,

#2

I forgot to add: I have tried to mount a snapshot to see if I can access the file, but I am getting a similar issue: I select the snapshot I want to mount, but whilst it is supposed to be mounting the image, my PC reboots and starts with CTM “reindexing the data” before windows XP boots up.

#3

In the end I had even more problems with CTM being unable to recover files, and my PC continually rebooting. I tried uninstalling CTM but this only made matters worse as it refused to uninstall, and continually reindexed my system every time it rebooted. So I had to revert back to a backup I had made before I installed CTM, restore this backup, and then laboriously transfer all of my new data and files created since the date of this backup.