Critical error when trying to execute CTM

I just installed CTM on the following setup:

Windows 7 x64, dual boot (2* W7).
I installed it first on my primary partition with the option that this is a multi-boot system checked (and that it is not the last partition I will be installing CTM on). Then I installed it on the second partition, again checking multi-boot but this time that it is the last partition I will be installing it on.

Every time I try to execute CTM (on either partition) I get the following error:

“Critical Error: A critical subsystem required for proper functioning of the product is not active. This usually happens with an incomplete installation. Please re-install the product and try again.”

I did the latter but no luck… Am I missing something?

Do you have any other security software, etc?

What programs run on your computer all the time?

I don’t really know what could be causing a problem like this, though.

I was getting this the first time I installed as well but haven’t been able to fix it. I am only running Microsoft Security Essentials at the moment.

Windows 7 Business (x64) (build 7600)
Install Language: English (United States)
System Locale: English (United States) No details available
Processor a Main Circuit Board b
2.87 gigahertz AMD Athlon II X4 620
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded Board: ASUSTeK Computer INC. M3A78-CM Rev X.0x
Serial Number: MF708CG02200025
Bus Clock: 220 megahertz
BIOS: American Megatrends Inc. 2101 09/21/2009

1789.02 Gigabytes Usable Hard Drive Capacity
1356.67 Gigabytes Hard Drive Free Space

HL-DT-ST DVDRAM GH20NS15 ATA Device [CD-ROM drive]
HL-DT-ST DVDRAM GH20NS15 ATA Device [CD-ROM drive]
VADEJI 1QF05IFCTQNW SCSI CdRom Device [CD-ROM drive]
3.5" format removeable media [Floppy drive]

Android UMS Composite USB Device [Hard drive] – drive 5
Generic External USB Device [Hard drive] (640.13 GB) – drive 4, s/n WD-WCAUF2524154
ST3500641AS ATA Device [Hard drive] (500.11 GB) – drive 1, s/n 3PM168JK, SMART Status: Healthy
ST3500641AS ATA Device [Hard drive] (500.11 GB) – drive 0, s/n 3PM13J6V, SMART Status: Healthy
WDC WD740GD-00FLA0 [Hard drive] (74.36 GB) – drive 3, s/n WD-WMAKE1058872, rev 21.08U21, SMART Status: Healthy
WDC WD740GD-00FLC0 [Hard drive] (74.36 GB) – drive 2, s/n WD-WMAKE2488367, rev 33.08F33, SMART Status: Healthy 8192 Megabytes Usable Installed Memory

Slot ‘DIMM0’ has 2048 MB
Slot ‘DIMM1’ has 2048 MB
Slot ‘DIMM2’ has 2048 MB
Slot ‘DIMM3’ has 2048 MB
Local Drive Volumes

c: (NTFS on drive 2) 37.17 GB 8.34 GB free
d: (NTFS on drive 3) 74.34 GB 1.04 GB free
e: (NTFS on drive 2) 37.17 GB 28.46 GB free
h: (NTFS on drive 4) 131.07 GB 50.17 GB free
i: (NTFS on drive 4) 509.06 GB 376.82 GB free
j: (NTFS on drive 0) 500.11 GB 500.00 GB free
k: (NTFS on drive 1) 500.11 GB 391.85 GB free

Controllers Display
Standard floppy disk controller
ATA Channel 0 [Controller] (2x)
ATA Channel 1 [Controller] (2x)
Standard Dual Channel PCI IDE Controller (2x) NVIDIA GeForce GTX 260 [Display adapter]
Generic Non-PnP Monitor
Bus Adapters Multimedia
AVNHNA0J IDE Controller
Standard Enhanced PCI to USB Host Controller (2x)
Standard OpenHCD USB Host Controller (5x) Creative SB X-Fi
Virus Protection [Back to Top] new Group Policies
No details available None discovered
Communications Other Devices

    HID-compliant consumer control device

HID-compliant device (2x)
USB Input Device (4x)
Photosmart C4380 series
HID Keyboard Device (3x)
HID-compliant mouse
Photosmart C4380 series
Generic USB Hub (3x)
USB Composite Device (2x)
USB Mass Storage Device (2x)
USB Root Hub (7x)
USB Virtualization Connector Driver
Generic volume shadow copy
L:\

Security essentials is running in the background with me also.

Processes that allmost always run in the background:

atieclxx.exe (ATI graphics)
cfp.exe (CIS)
dwm.exe
explorer.exe
jusched.exe (Java)
KHALMNPR.exe (Logitech agent)
msseces.exe (security essentials)
NokiaMServer.exe (Nokia M platform)
ONENOTEM.exe (OneNote quicklauncher)
psqltray.exe (fingerprint tray application)
Setpoint.exe (Logitech)
SynTPEnh.exe (Synaptics touchpad)
SynTPHelper.exe (")
upeksvr.exe (Fingerprint)
VCDDaemon.exe (Virtual clone drive)
winlogon.exe
wlcomm.exe (windows live communication platform)

You should tick the second option.

Then I installed it on the second partition, again checking multi-boot but this time that it is the last partition I will be installing it on.
You should tick the third option.

Hopefully it helps.
Best regards.

Hi, SirCheese
you should install CTM to the HDD 0 if the OS is the last OS where you install CTM.

BTW, CTM 2.4 final release supports 4 HDDs the most.

Hopefully it helps.
Best regards.

No offence but that’s not exactly useful information. I can ready you know :wink:

In reply to your other remark:

Do you have use two HDD, and install each OS on each HDD?

It’s 1 HDD, divided into 2 partitions (+ a third rescue partition).

I installed to the main boot drive, which is the only drive with an OS

I also currently have 4 HDD plugged into the mainboard, with a 5th, in an external dock. I couldn’t image this being an issue?

  1. Did you have plug 5 HDDs (drive 0 to drive 4)? If so, pls unplug one.
  2. Did you install CTM to any partition of the HDD0 (here, it refers to the partition J:)? If not, I think you can try it.

Hopefully it helps.
Best regards.

I am also having the same problem.

:frowning:
I installed CTM in xp and ticked the 2nd option which says that this is not the last OS where i am going to install CTM.
After restart it showed the same error as described by Xelic

I then booted into win 7 and this time also i ticked the same option as above. After reboot the same result.

EDIT: I have CIS in xp and MSE in Win 7.

in win7, you should tick the third option

This is correct behavior because ctm doesn’t work fine untill you install it to all operating systems.

I then booted into win 7 and this time also i ticked the same option as above. After reboot the same result.
After you boot into win7 the last OS where you are going to install CTM, you should tick the third option, and, btw, if you have installed the two operating systems on different hard disks, you should install ctm to hdd0.

Hopefully it helps.
Best regards.

hehe ;D
Its my mistake.
I misunderstood the third option.
Got CTM to work.

!ot! By the way, Does CTM damage windows system restore???

Nope.
Have fun.

Ok got it to work by uninstalling CTM from my primary partition and reinstalling it as “option 3”.
It still doesn’t work on my secondary but that doesn’t matter as I only use it for very specific tasks.

i am having the same problem…i have dual boot in XP and therefore clicked the second option…
i installed and uninstalled it thrice…with no results!!!
i have avira premium security…
pl help…

I know on Rolback RX it’s turned off. Might be here also.

;
Try to do the same thing as I did, maybe it works:

  1. Install “as it should”, i.e. 2nd option ticked on your first partition, 3rd option ticked on your 2nd partition.
  2. Reboot into your first partition, uninstall CTM and reinstall with 3rd option ticked.

Reboot > worked for me then.

At Bhavya,
Install comodo time machine with option two in xp.
Then install comodo with option 3 in the other OS u have.
Then only you can use CTM.