Crazy update

[Seany007]

I try to update my Comodo AV now and it says 112MB or 127MB load! What?

[grafcom]

Yep, here to 112 / 127 MB must I stop this?

[AE_Sec]

http://www.freeimagehosting.net/newuploads/4a9y6.png

I can understand 70MB for the occasional program update.
But 112MB for a virus definitions update?

This is not a newly installed copy of Comodo antivirus. It’s been updating the database daily for months now. Suddenly I get this massive 112MB virus definitions update.

I’m running on a 5GB monthly cap. That translates to 166MB per day. That means a virus definitions update has just consumed more than half my daily quota.

Did I mention that 5GB cap is shared between 3 computers, and 5 people?

What gives? If this happens again I’ll go back to Avast.

[Fastflys]

Hi

Location = UK
IP = BT

CIS = Latest version
Last updated Virus Database on 13th August 2012
Time of Update failure = Attempted to update virus database between 08.45 and 10.30 a.m. BST on 14th August 2012

Virus Database Updater attempts to download Base End User v13231.cav (112mb)[sometimes says 127mb]

After a while a window opens stating that virus update failed

Is there a bug in the Virus Database Updater?
Is there a bug in Base End User v13231.cav?
Is anyone else having this problem?

[Victor_Popescu]

Yeah… what’s going on ?!

I’ve taken a screenshot, see for yourselves…
It started downloading but then it said that it failed to update and I should check my connection… the connection is fine.

[attachment deleted by admin]

[spywar]

I’ve got the same problem CAV database still at 13232 but last update is 13236 atm.

[Fangorn]

Hi everybody,

I have Comodo Internet Security Premium installed in my system, which is Windows xp service pack 2.
I checked with http://www.speedtest.net/ my Internet connection and it is 6.75 Mbps as download speed, 0.33 Mbps as upload speed.

I always noticed that the virus database update was slow, but for small files (I launch the update daily myself) the procedure required at last 5 minutes. However the software is unable to do the last update, the BASE_END_USER_v13231.cav, which is a big file (127 MB!), considering the usual: the download is slow, 2.50 MB after 10 minutes, and it ends prematurely.

The message is the following:
“Failed to update the virus signature database.
Please check your Internet connection and try again later”.

How can I solve the problem?
Is there any possibility to download the file directly via browser and do the update manually?

[zommscorpion]

me too.

[Seany007]

Must be a problem with Comodo servers.

[captainsticks]

I have merged all two three four topics together, due to the obvious.

I am not certain if you guys are still having this issue, in my location updating is normal with no problems.

I understand you all posted in a very short time period, but please have a quick search for an issue that arises suddenly to see if a topic has already been started about it.
Thanks from Captainsticks.

[Raph4]

same probleme here.
I can’t update fresh install, downloading is slow and Fail after 3 or 4min

[Seany007]

@captainsticks post:10

I have merged all two three four topics together, due to the obvious.

I am not certain if you guys are still having this issue, in my location updating is normal with no problems.

I understand you all posted in a very short time period, but please have a quick search for an issue that arises suddenly to see if a topic has already been started about it.
Thanks from Captainsticks.

We can’t all have a problem just like that. All today. Something is wrong with Comodo server. I can’t find any topic on this.

[Fastflys]

@captainsticks post:10

I have merged all two three four topics together, due to the obvious.

I am not certain if you guys are still having this issue, in my location updating is normal with no problems.

I understand you all posted in a very short time period, but please have a quick search for an issue that arises suddenly to see if a topic has already been started about it.
Thanks from Captainsticks.

@Fastflys post:4

Hi

Location = UK
IP = BT

CIS = Latest version
Last updated Virus Database on 13th August 2012
Time of Update failure = Attempted to update virus database between 08.45 and 10.30 a.m. BST on 14th August 2012

Virus Database Updater attempts to download Base End User v13231.cav (112mb)[sometimes says 127mb]

After a while a window opens stating that virus update failed

Is there a bug in the Virus Database Updater?
Is there a bug in Base End User v13231.cav?
Is anyone else having this problem?

As of 11.45 a.m. UK BST - Virus Updater still not working

[captainsticks]

@Seany007 post:12

We can’t all have a problem just like that. All today. Something is wrong with Comodo server.

Agreed.

I can't find any topic on this.

Your topic is the topic, you was the earliest poster on this issue. ;)

[Seany007]

@captainsticks post:14

Agreed.Your topic is the topic, you was the earliest poster on this issue.

Oh you mean that! LOL! ;D

So the problem only in UK? Comodo server in UK not working? At least we know this. Where is Comodo staff when you need them?

[khanyash]

I dont have CIS installed currently.

But CCE updated fine & gave the databases 13236

I am from India.

Win 7 64

[Seany007]

@naren post:16

I dont have CIS installed currently.

But CCE updated fine & gave the databases 13236

I am from India.

Win 7 64

Yeah I saw that in my CCE as well. Where is the closest Comodo server to India?

I called Comodo in UK. Nobody is picking up the phone. Maybe they are busy sorting out this issue?

[Koenieboy997]

I’m from the Netherlands and I’m facing the same problem. I have Comodo Cleaning Essentials installed and I’m running Windows 7 32 bit.
My connection with the internet is good (8 mb up, 1 mb download) and I don’t have any capacity restrictions.

[Fay81]

I’m from Germany and I have the same problem ???

[Seany007]

To all Comodo staff. With all respect this is ridiculous! None of you told us what’s going on! None of you made an apology! You seem to ignore all customers.