Context menu scans do not work in file managers other than WE [M179]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

A. THE BUG/ISSUE (Varies from issue to issue)
Scaning of files and folders from context menu in Windows 7 SP1 32bit works only in Windows Explorer, not in others file management software (tried with Xplorer2, Free Commander and SE Explorer). There is shortcut “Scan with COMODO Antivirus” in context menu but scanning does not start. Files and folders dropping from file managers working properly.

[ol]- Summary - Give a clear summary in the topic title, NOT here.

  • Can U reproduce the problem & if so how reliably?: Always reproducible.
  • If U can, exact steps to reproduce. If not, exactly what U did & what happened: Right mouse click on any of the files or folders in file management software other than Windows Explorer (Xplorer2, Free Commander, SE Explorer). Choose and click on shortcut “Scan with COMODO Antivirus”. Scanning does not start.
  • If not obvious, what U expected to happen:
  • If a software compatibility problem have U tried the conflict FAQ?: Yes
  • Any software except CIS/OS involved? If so - name, & exact version: Xplorer2 Pro 1.8.1.0; Free Commander 2009.02b; SE Explorer 1.31.1
  • Any other information, eg your guess at the cause, how U tried to fix it etc: Definitely CIS Bug
  • Always attach - Diagnostics file, Watch Activity process list, (dump if freeze/crash). If complex - CIS logs & config, screenshots, video, zipped program (not m’ware)
    [/ol]
    Attached.

B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration: CIS Premium 6.0.264710.2708; Default, out of the box, configuration.

  • Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV: Default configuration, HIPS disabled.
  • Have U made any other changes to the default config? (egs here.): No
  • Have U updated (without uninstall) from a previous version of CIS: No
    [li]if so, have U tried a a clean reinstall - if not please do?: Yes
    [/li]- Have U imported a config from a previous version of CIS: No
    [li]if so, have U tried a standard config - if not please do: Yes
    [/li]- OS version, SP, 32/64 bit, UAC setting, account type, & VM used: Windows 7 SP1 32-bit; UAC disabled, administrator account; no VM.
  • Other security/sandbox software a) currently installed b) installed since OS: a) MBAM free version, no real time module. b) MBAM free version, no real time module.
    [/ol]

Mod edit: Corrected list tags, Captainsticks.

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#2

Can anyone tell me if I did it right? ;D

Thanks.

#3

It’s fine Sergio (as edited by Captainsticks).

I’ve just edited B.7, if you would be so kind as to check it.

Meanwhile I will forward

Best wishes

Mouse

#4

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Many thanks again

Mouse

#5

Yes, that’s it. Thanks.

#6

Can you please check and see if this is fixed with the newest version? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#7

Can you please check and see if this is fixed with the newest version (6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#8

Actually, I just noticed that the devs have flagged this bug as Confirmed and Deferred. This means that they will eventually fix this, but at the moment there are many other bugs which must first be addressed.

I hope you understand and can coexist with this bug until they are able to fix it.

Thank you.

#9

Can you please check and see if this is fixed with the newest version (6.3.294583.2937)? Please let us know whether it is fixed or you are still experiencing the problem.

Thank you.

PM sent.

#10

Can you please check and see if this is fixed with the newest version (7.0.313494.4115)? Please respond to this topic letting us know whether it is fixed or if you are still experiencing the problem.

Thank you.

PM sent.

#11

Hi Sergio.C,

Devs have reported this issue as “Fixed” in version <7.0.317799.4142>. Please verify it.

Thank you.

#12

The devs have marked this as fixed. I will therefore move this to Resolved.

If this is still happening on your computer please respond and let me know.

Thank you.