I am writing about an issue, that seems to be re-occurring. I have searched on these forums and on other sites for a solution, however still have not found anything that works yet. I have been using and upgrading your product on two of my laptops and I love it. I have used version 3 (from time to time); however since about version 4, I have been solely using (instead of trying other products) Comodo’s Firewall.
Old laptop = XP (32bit), with 768MB of Ram, and about 1.79GHz AMD processor
“new” Laptop = Win7 (64bit), with 4 GB of RAM, about 2.2GHz dual core if i am not mistaken
Avira is (updated DB and versions like Comodo) the Antivirus on both machines. Also both Laptops have two malware scanners (freeware versions) … Super Anti-spyware AND Malwarebytes
The issue has happened time and time again, from 4.0 to 5.0 and 5.2, 5.3, 5.4, 5.5 and now the 5.8 Upgrade. I HAVE TO SAY that Comodo was installed and working on both -laptops. The issue NEVER has happened on my XP Laptop, but only my 64bit system. About 90% into the installs, I get various errors… up to 5.5 it was an error (I can not recall the exact message) related to cavshell.dll
ANYWAY, now (Version 5.8) I am receiving an error, “Cannot install COMODO Firewall… Error 1603. Fatal error during installation” … with the old (what i wrote above) error message in the event log. I have tried every suggestion “Mods” seems to have suggested, from installers like Revo, MANUALLY searching regedit and folders for Comodo related items … even the numerous “Uninstaller” bat files. The only way I can get Comodo Internet Security on my 64bit PC anymore is to reboot (via hitting the power button BEFORE the 1603 error at 99% done (otherwise the installer removes EVERYTHING it installed) I am truly baffled at this point … I do not WISH TO GO to another product (vendors). The issue with the 99% reboot method that worked on pre-5.8 versions is that now anything I try to install anything that involves MSI … it says “Comodo install suspended …” and then removes Comodo, so in a sense I am removing and reinstalling Comodo EVERY TIME I install something. I have also tried the “Windows installer Cleanup” app that I already had, but it doesn’t list ANY Comodo related items. (I am trying to list everything here so the techs have a complete picture)… I have also tried some debugview method of monitoring what is going on; however, ran into trouble… I HAVE tried “run as Admin” (as I am the admin and these are my personal Machines) for the installer.
Like I said I never have this issue on my old laptop and am getting frustrated as its a never fixed issue. I am not BLAMING Comodo and is could be a registry key (have run a few trusted cleaners I have in the registry + manually searching) or some goofup Microsoft made … if its something like a (non-Comodo=related, dll in system32 that I am missing, and putting it back in it’s place fixes the install issue, I will gladly post back here, for others who have the same problem.
Again, it seems like since I think it was 4.x, the issue always seems to be with cavshell.dll … AND SOMETHING I just remembered to post… I am NOT TRYING to install the firewall at all … .even if it have the CIS installer (instead of CFW installer) I always uncheck Geekbuddy and CAV. (just for the tech’s FYI)
Thank you all for your time,