Connection has failed. Retrying...; Backup failed with code 9 (Internal error).

Help - CB
#1

We had a backup failed last night on a 2012 R2 server:

16.10.2014 00:25:02 Running scheduled backup Network Location
16.10.2014 00:25:02 Creating new backup…
16.10.2014 00:25:02 Deduplication is disabled because compression level is not highest.
16.10.2014 00:25:02 Creating full backup “\NAS\Disk1***********************************.cbu”
16.10.2014 00:25:02 Initiating backup operation…
16.10.2014 00:25:02 Gathering information…
16.10.2014 00:25:02 Performing backup operation…
16.10.2014 01:50:02 Connection has failed. Retrying…
16.10.2014 01:50:03 Reconnection successful.
16.10.2014 01:50:03 Error writing in backup file.
16.10.2014 01:50:04 Backup failed with code 9 (Internal error).

This is to a Buffalo NAS drive. We were using Windows backup on it before. Any thoughts on this issue?

#2

Did you ever find a solution? I have the same issue with a Netgear ReadyNAS. It will retry every 5 min for 100 times and then error message.

#3

Does this have anything to do with the issue of backing up to a Network Attached Storage (NAS) device where the backup path has to be specified in the format “\ComputerName\ShareName\BackupFileName”? For example, “\192.168.1.5\Windows_Backups\Comodo_Backups\BackupFile”.

This workaround is mentioned by Comodo staff in this post – https://forums.comodo.com/help-cb/mapped-network-drives-do-not-appear-t45259.0.html .