Computer crash after installing Back-up Software

Help - CB
#1

HELP! After installing Comodo Back-up Software my computer crashed completely. Even I can’t start up my computer with recovery discs anymore. I have Windows Vista 64 version on my computer. Not any back-up made… If anyone out there can help me please.

#2

Hi

Did you install 2.1.118414.11 or 2.1.117500.10 ?
You can try to press F8 before windows is loading and select “Last known good configuration”.
What other backup or security software did you have installed?

Thanks

#3

Thanks for your reply! I don’t know the version, but I downloaded it the same day (yesterday) from your website, so I suppose it should be the latest version.
I have CA antivirus and Comodo firewall.
I already tried the option of “Last known good configuration” which didn’t work.

Thanks,

#4

Hi

The version from website is 2.1.117500.10.
There is an update available, that fixes the problem with BSOD at start-up.
You can download it here: http://download.comodo.com/cbu/download/setups/CB_2.1.118414.11_Setup_xp_vista_server2003_server2008_win7.exe

Thanks

#5

Hi Emanuel,

Thanks so much for your help! Could you please give me a hint how to go from the actual BSOD situation to installing this new version?

Ditteke

#6

Thanks Emanuel, your first suggestion (Last known configuaration) finally worked apparently. I now installed the new version you sent me and everything seems ok now. I’m very grateful. Have a blessed Christmas. You have a nice name in that regard…