The dropbox does not appear when a drag operation is commenced.
The dropbox does not stay onscreen. It only appear briefly when first loaded. To use the dropbox, I have to right click the system tray icon, turn Dropbox OFF, right click the system rtrsy icon again and turn Dropbox back ON to make it appear. Then, if I am quick enough, I can drop files into it.
Your Operating System (and whether it’s 32bit/64bit); Win 7 Premium 32 bit
Other Backup & Security Software Installed; CIS 5.5,
How you produced the problem; Installed COS Client 2.0.2. BETA
How you tried to resolve the problem;
Screen-shots with the error (if any); LOL. A screenshot of something that isn’t there?
Post Memory Dumps on crash if you encounter any; N/A
file system (FAT32/NTFS/…); NTFS
All log files; N/A
does Diagnose says the application is installed correctly? (“Diagnose report.txt” in %TEMP% folder); N/A
User Account Control On/Off ?; ON
Any other Additional Information; Same error existed in previous versions of COS BETA
Diagnostics has detected some errors. What errors???
Your Operating System (and whether it’s 32bit/64bit): Vista 64 bit
Other Backup & Security Software Installed: CIS, CB, CSC
How you produced the problem: Installed COS Client 2.0.2. BETA, then started the client
How you tried to resolve the problem: started the disabled backup services, then restarted the client
Screen-shots with the error (if any): N/A.
Post Memory Dumps on crash if you encounter any: N/A
file system (FAT32/NTFS/…): NTFS
All log files: attached
does Diagnose says the application is installed correctly? (“Diagnose report.txt” in %TEMP% folder): no such file, it is called “COS diagnostics report.txt” (i’ve fixed the 1st entry).
User Account Control On/Off ? ON
Any other Additional Information; Same error existed in previous versions of COS BETA
Earlier errors in the diagnostic file: i’ve disabled the backup services and these were displayed in the txt. After this report, i’ve enabled (Disabled → Manual, then i’ve started the services) and started the services manually.
"17.07.2011 23:16:46 Online Storage service binary location is different than the application path.
17.07.2011 23:16:46 Online Storage service binary path is “C:\Program Files (x86)\COMODO\COMODO BackUp.”
How can i correct this? Why is this an issue? (no uppercase)
Comodo BackUp Service - “C:\Program Files (x86)\COMODO[b]COMODO BackUp[/b]\SynchronizationService.exe”
Application path - “C:\Program Files\Comodo[b]COMODO Online Storage[/b]\COSCLIENT.exe”
Let me know if anything else can help to determinate the problem. COB vs CB battle?
Did, thanks. I’ve uninstalled both CB and COS, have rebooted and re-installed COS.
Very interesting, i got lot more problems in the diagnostic file (attached):
20.07.2011 16:35:25 SYNCHRONIZATION SERVICE IS NOT STARTED!
20.07.2011 16:35:25 FAILED TO CHECK ONLINE STORAGE SERVICE STATUS WITH ERROR CODE 101060!
20.07.2011 16:35:25 cbvd.sys IS NOT WORKING PROPERLY!
20.07.2011 16:35:25 CBReparse.sys IS NOT WORKING PROPERLY!
Oh, and i ain’t got sync service listed this time at services (only Comodo Backup).
Man… i saw the following within many tries:
“Internal error encountered while logging in : 195”
Then i’ve closed the application with the “Exit” command at the tray, restarted the client: finally i could log in and now i see a new drive letter.
Some infos about tests:
Once the application hanged, the buttons were gray - i had no other opinion but force kill with Alt+f4. This was a bad idea, as the program was still in the memory, so i have to use task manager. Maybe this is important: the COS client will not shutdown the COS service (but starts it).
always had a displayed diag report, where i saw no UPPERCASE texts, just that different version line.
