Comodo isolates our legit software, please help!

Comodo Internet Security - CIS AV False Positive/Negative Detection Reporting
#1

Hello,
Our company’s legit software, when installed on the machine with Comodo Antivirus, is launched in isolated mode, causing problems during installation. The software is signed with StartCom certificate. Why is this happening, and is it possible to include our certificate supplier in your database?
See attached files below.
Thanks!

#2

Hi alexivanov,

You can make a whitelisting request at Comodo Internet Security | Trusted Vendor List Sign Up

Thanks and regards,
Ionel

#3

Thanks Ionel!
Just posted a whitelisting request as you suggested, hope it’ll help.