Comodo HLP file found missing during recent Avast upgrade

Help for v2
#1

Hi all:

I recently manuall checked for an Avast program update. About half way through the update, I got a message that Program files/Comodo/Firewall/CPF>HLP file was not found. I was asked if I wanted to find it myself. I clicked yes but it was not located under windows explorer. I clicked cancel and the Avast download finished and installed. I don’t know why Avast would have triggered this message or perhaps Comodo was trying to display a help message to me at the same time by coincidence.

What happened to my HLP file? Do I need to uninstall Comodo using control panel/uninstall programs and then re-install the whole program or can I find this HLP file somewhere?

By the way, I thought there was a new version of Comodo that was due out a long time ago yet every time I click on “updater”, it says there are no updates.

Thanks for any help.

#2

Anyone care to take a shot at answering this?

Thank you.

#3

If you launch the firewall from the systray icon and then hit F1, what happens?

#4

What version do you use now?

#5

Thanks for the replies. In answer to your questions…

  1. Version 2.4.18.184 and database version 3.0
  2. When I hit F1 after launching from system tray, a window comes up “firewall pro help”. I can click on topics to learn about them.

I guess this means the help file is still there? How come it does not display under windows explorer as I described in my original post?

#6

Open the Windows Search utility, type: *.hlp and click Search. If you don’t see any results, go to My Computer → Tools → Folder Options → View, checkmark “Show Hidden Files & Folders” and remove the checkmark from “Hide file extensions for known file types”. Apply/OK in the usual way and then see if you can get the help file to display as you described in your original post.