In doing some testing on my new system, I used Add/Remove to remove the Catalyst display driver. At the end a Restart is requested. When my Desk Top returns after the Restart, I get a message saying “Comodo has encountered an error and must close”. This has happened at least twice. Dr. Watson has no dumps saved and neither does CIS as near as I can find. After another Restart, all is fine. Please let me know if more information is needed. Enjoy, John.
Hi johnhc
Please check your Windows Event logs (both System and Application) for entries relating to the same time frame as the error.
Also check CIS’s installation directory (by default \Program Files\COMODO\COMODO Internet Security) for a file called CFP.ZIP or CRASH.DMP (the ZIP usually contains the DMP) also created in the same time frame as the error you encountered. CIS usually creates these files on a fatal error and attempts to send them to Comodo by email (with the users permission).
kail, thanks for your reply. I have to admit that I did not look into my System log or for the .ZIP file. But I did look for the Comodo CRASH.DMP file since I had seen that before along with a message about failing to be able to send it via e-mail. I saw no such message this time, so it did not surprise me that I found no CRASH.DMP file. I am on another machine right now but should power up that machine later today. I will look in my System Log and post if I see a message. Thanks again, John.
EDIT: There were two identical errors in the Application log - attached.
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I have posted a screen shot of the error logged in the Application Log. Enjoy, John.
Is this crash not worth pursuing? Enjoy, John.