COMODO Firewall Won't Stop Asking For Program Access

Hi all, hope i’m posting this in the right forum.

I have COMODO Firewall software installed on my laptop and everytime i try to use the scroll feature on my touchpad i get a message asking if i want to allow SynTPHelper.exe to modify Firefox or Internet Explorer or whatever program i am using. However when this message appears it stops the touchpad from working therefore i cannot click allow. It is set under the Network Security Policy to allow all requests from this program so why does it keep asking and is there a way to stop it from asking?

This happened to me and the easiest way (for me) to get around the problem was to connect a mouse (I had to borrow one)
I used the TouchPad to bring up the pop-up then I could use the mouse to tick Remember and click Allow

I have only used the TouchPad since then and have never seen that pop-up again 8)

If you can’t use a mouse then there is probably some way you can enter it manually in:
Defence+ > Advanced > Computer Security Policy

I am not sure of the procedure so will let someone else guide you through that :wink:

All the best, woz of oz

Another workaround, you probably also need a mouse here, is to make Synthetics a Trusted Software Vendor. This way CIS will automatically trust and make rules. To do so go to Defense + → Common Tasks → My Trusted Software Vendors → Add → Read from a running process → look up SynTPHelper.exe and select → now ok and apply you way back.

Thanks for that tip :slight_smile:

It seems that this Catch22 situation, where the user can’t Allow the TouchPad because the TouchPad is Denied, will happen frequently
How would I make a recommendation to Comodo that SynTPHelper.exe be included in the Comodo SafeLiist by default ? :wink:

All the best, woz of oz

Thanks for the help guys, did what was said above and now the message no longer appears so its problem solved ;D

Great news markypark14 :slight_smile:

I think I just did it :slight_smile:

All the best, woz of oz