A. THE BUG/ISSUE (Varies from issue to issue) Comodo Firewall guard32.dll causing OneDrive to crash.
Can you reproduce the problem & if so how reliably?: Yes, about 50% of the time.
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If you can, exact steps to reproduce. If not, exactly what you did & what happened: Make change to Quicken .qdf data file. When uploading, Onedrive crashes after transferring about 90% of a 50MB file.
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One or two sentences explaining what actually happened: When uploading changed file to Onedrive site, Onedrive application crashes with the following entry in the Windows Application log.
Faulting application name: OneDrive.exe, version: 17.3.5860.512, time stamp: 0x5551aba7
Faulting module name: guard32.dll, version: 8.2.0.4591, time stamp: 0x55719f03
Exception code: 0xc0000409
Fault offset: 0x0000475f
Faulting process id: 0x1960
Faulting application start time: 0x01d0a7d75d6bcd39
Faulting application path: C:\Users\Jamie and Kurt\AppData\Local\Microsoft\OneDrive\OneDrive.exe
Faulting module path: C:\Windows\SysWOW64\guard32.dll
Report Id: ab054181-13ca-11e5-8c6b-001d09a0a11a
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One or two sentences explaining what you expected to happen:
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If a software compatibility problem have you tried the advice to make programs work with CIS?: Tried reinstalling and reconfiguring all applications.
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Any software except CIS/OS involved? If so - name, & exact version: Onedrive v2013 Build 17.3.5860.0512. Problem also occurred on previous versions of Onedrive.
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Any other information, eg your guess at the cause, how you tried to fix it etc:Have read about disabling guard32.dll in prior versions of Comodo Firewall, but don’t see how to do so in current version (v8.2.0.4591)
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B. YOUR SETUP
Exact CIS version & configuration: v8.2.0.4591. ?
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:Firewall - Custom Ruleset. Auto Sandbox - Enabled. HIPS - Disabled. VirusScope - Enabled. Onedrive Application is “Allowed Application” in Firewall Rules.
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Have you made any other changes to the default config? (egs here.):No.
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Have you updated (without uninstall) from CIS 5, 6 or 7?:No.
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if so, have you tried a a a clean reinstall - if not please do?:
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Have you imported a config from a previous version of CIS:No.
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if so, have you tried a standard config - if not please do:
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OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:Win7SP1, 64bit, UAC - Always Notify, Standard User.
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Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system: None.
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C. ATTACH REQUIRED FILES (delete this section (section C) after attaching required files)
Always attach the diagnostics file (instructions on how to do this provided here) and the KillSwitch Process List (instructions on how to do that provided here) and put the resulting file in a zip file. Both should then be attached to your post.
Note that additional information may be requested by the processing Moderator.
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