COMODO Failure explain/respond alleged suspicious file

Comodo Internet Security - CIS News / Announcements / Feedback - CIS
1

I have sent 3 messages under the SUSPICIOUS files category of MISCELANEOUS without any acknowledgment, let alone reply.
Comodo warned me about CLOCKSMITHLITE, a program I have used for several years. Pursuant to the warning I uninstalled it and simoulantaneously requested details as to the suspicioius finding.

Not receiving any info I reinstalled. Once again came the same warning. I referred to Google where to my surprise was a message saying Comodo had issued a virus warning. Went to the program URL who in turn asked Comoo for details. That was a month ago, and no answer yet to that inquiry.

For the benefit of fellow forum members, and Comodo, there is a free service that analyzes suspicious files for virus detection: VIRUS TOTAL:

http://www.virustotal.com/analisis/fef2cae28d8554da0d24134a89f96e1f35c787544a3930d8335bd8466d5181d2-1245110788>.

Their report covers 39 different programs from a-squared toVirobot and includes COMODO v 1338 2009.06.15
Clocksmithlite 0 viruses, and 0 for each of the other 38 programs.

I have a high opinion of Comodobut and cannot understand their silence, much less the basis for their virus allegation.

2

hi Roduke41

we do have a False Positive (FP) reporting section in the forum and these usually get dealt with within few hours.

thanks
Melih

3

Suspicious files category of MISCELLANEOUS it is likely only meant for submission there is no way to specify an email in the submission dialog to get a reply either…

Fast response are usually provided in False Positive/Negative reporting - (Is this a malware that CIS has/not detected?).

It is pretty much unclear if ClocksmithLite is still detected, if so to have a reply it would be as simple as compressing the files in a zip archive and attaching that to a topic in the above mentioned board along with mention of the detected names.

But this was obviously suggested to you a while ago when you posted about ClocksmithLite…

4

Hi,
You can also make sure of:

to report any false-positive. You will get a response for false-positive submission done via web interface.

Thanks
-umesh