1. What you did:LOAD COMODO .2131
  2. What actually happened or you actually saw: CRASH
  3. What you expected to happen or see: NO CRASH
  4. How you tried to fix it & what happened: HERE
  5. If a software compatibility problem have you tried the compatibility fixes (link in format)?: WIN7.1 64 BIT
  6. Details & exact version of any software (execpt CIS) involved (with download link unless malware):NONE JUST SITTING IDLE
  7. Whether you can make the problem happen again, and if so precise steps to make it happen: ABOUT 20 TIMES / MONTH MULTIPLE COMPUTERS
  8. Any other information (eg your guess regarding the cause, with reasons): UNKNOWN BUG IN COMODO

B. FILES APPENDED. (Please zip unless screenshots).:CRASH DUMP

  1. Screenshots of the Defense plus Active Processes List (Required for all issues): COMAPL111
  2. Screenshots illustrating the bug:JUST CRASH “SEND” SCREEN
  3. Screenshots of related CIS event logs: COMEVENT111
  4. A CIS config report or file:NONE GENERATE
  5. Crash or freeze dump file: DUMP FILE
  6. Screenshot of More~About page. Can be used instead of typed product and AV database version:


  1. CIS version, AV database version & configuration: PROACTIVE
  2. a) Have you updated (without uninstall) from a previous version of CIS: NO
    b) if so, have you tried a clean reinstall (without losing settings - if not please do)?: MULTIPLE REINSTALL=CRASH
  3. a) Have you imported a config from a previous version of CIS: NO
    b) if so, have U tried a standard config (without losing settings - if not please do)?:
  4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.): PW
  5. Defense+, Sandbox, Firewall & AV security levelsCUSTOM/PARANOID:
  6. OS version, service pack, number of bits, UAC setting, & account type: WIN7.1 64BIT UAC=ON ADMIN
  7. Other security and utility software currently installed:AVAST
  8. Other security software previously installed at any time since Windows was last installed:MALWARBYTES
  9. Virtual machine used (Please do NOT use Virtual box)[color=blue] NO

[attachment deleted by admin]

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Moved to Verified.

Many thanks again


How do you get Comodo to work and how do you get any help?

[attachment deleted by admin]

I’m not GB technician but maybe I could help… ;D

  1. Please try to reinstall Comodo product
  2. Currently there is some problem with updating. Comodo personnel is working hard to fix it.

Thanks, but I have re-installed many times and I get the same results. Comodo does not even reply to the request to help after they see the problem that Comodo does not work and all I want is help to fix it.

Have you used some other security product(s) before CIS?
If so, how did you uninstall them?
Maybe some leftovers are in collision with CIS.

Thanks. I thought of that. Clean wipe of disk and reload and Comodo does not work. New disk and new load of Comodo and Comodo does not work. New computer with wipe of disk with kill disk, reload of Windows and Comodo does not work. Another computer with wipe of disk and reload of Windows and Comodo does not work. Another new motherboard, processor and hard disk and load of Windows and Comodo does not work. What am I doing wrong? I am still waiting for Nick to respond.

Have you tried to download new installer again?

This is all I get from Comodo no mater what computer, I load it on and no mater how many times I wipe the disk and reload Windows and Comodo. I am still waiting for Nick

[attachment deleted by admin]

Nick just hung up on me.

Thanks. I am using the …2197 version now and I have downloaded it and previous versions many times on more than one computer and Comodo does not work.

I have reconnected to server and am resuming wait.

It has been my experience that the wait for paying users of Comodo is in the hours range. I hope this wait is not as long, but I am still waiting. Yes Danny just responded.

I wish I could report all is well, but I can not. Right after GeekBuddy certified Comodo as working as designed, it crashed. My question is does everybody’s Comodo, after certifying by GeekBody, as working as designed, crash?

[attachment deleted by admin]