Comodo CIS appears to crash Google Photos Backup.exe

I am running Windows 7 64 bit.

Google photos backup crashes so often to render it unusable. I noted the crash message mentioned Guard32.dll. I have now disabled the firewall and running windows firewall in the interim, no further crashes.

Need to upload 20,000+ photos so may have to look for a more permanent solution as I do not trust the windows firewall. Btw Google backup exe file is whitelisted as a trusted application in CIS.

Problem signature:
Problem Event Name: BEX
Application Name: Google Photos Backup.exe
Application Version:
Application Timestamp: 5581f7fd
Fault Module Name: guard32.dll
Fault Module Version:
Fault Module Timestamp: 55719f03
Exception Offset: 00002e96
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7601.
Locale ID: 5129
Additional Information 1: f829
Additional Information 2: f8293b2084335bfdd7b3f774ffb81415
Additional Information 3: 19b8
Additional Information 4: 19b8643f56035758f894cf319c3a22e2

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Add the executable google photos backup to the exclusion list for detect shellcode injections under hips settings.

Thanks I have now tried that but Google Photo Backup still crashed. Actually I had already disabled HIPS and closed down the CIS taskbar application as well previously.

You must exit out the application completely for the exclusion to take effect as the exclusion instructs cis to not inject guard32.dll/guard64.dll into the listed application. So if you added the application to the exclusion list while the application is still running, guard.dll is already injected into the process and won’t inject it until the next time the application is executed.

Thank you I will try this again. Would this still happen if HIPS was disabled from the outset?

As long as ‘Detect shellcode injections’ is enabled/checked then CIS will honor the exclusion list even if HIPS is disabled.