Comodo backup 4.0 crash on startup

Help - CB
#1

Hi,

I’ve been using comodo 3.0 for a little while now and the program alerted me about a newer version.
After I installed it (into a different folder), it won’t run.
It gives an appcrash right away. Even after another reboot, it still won’t run, at all.

Also, why is Comodo 3.0 being removed? Now I have to re-install that and put all my settings and schedules back… not very user friendly >:(
(I want to run both versions, to see which one was better and more stable… figures version 3 is that…)

System: Windows 7,x64
File system: NTFS
Backup location: NAS (Synology)
UAC = off

Picture of the crash

922×622 74.8 KB

#2

Hi

An update with a fix will be available by the end of this week.

Thanks

#3

Thanks for the reply.

Is there a way to install both version 3 and 4 on the same pc?
I don’t want to re-install version 3 again, in case version 4 keeps crashing.

Thank you.

#4

No, but you can delete the “HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\ComodoBackup\History” registry key.
It looks like this is the cause of your crash.

Thanks

#5

Can I somehow export my backup settings?
A full backup takes 5-6 hours and I wanted to use the “differential” setting.

Will try to remove that reg key.

#6

Why do you need to export the settings?
Deleting the History key will not affect the schedules, profiles or other settings you made.

Thanks

#7

Because after I installed version 4 (which crashed) and went back to version 3, all my settings were gone.
I just fear the same happens when I try upgrading to version 4.

#8

You can export the
HKEY_LOCAL_MACHINE\SOFTWARE\ComodoGroup\ComodoBackup\ScheduleList and the HKEY_CURRENT_USER\Software\ComodoGroup\ComodoBackup\Settings
registry keys.
These store all the profiles, schedules and settings you made.
Upgrading to v4 version should automatically keep all schedules and profiles you have defined in v3.

Thanks

#9

Alright, will do that.
Thanks for the help.

Will reply back if this worked.

#10

Removing the history reg key did do the trick.
However, the program also notifies me of some problem with installation.
When I check CB diagnostics report I see

  • cbvd.sys IS DAMAGED!
    cbreparse.sys IS DAMAGED!
    cbufs.sys IS DAMAGED!
    bdisk.sys IS DAMAGED!
    vdbus.sys IS DAMAGED!

Are those Comodo sys files, or from windows?

Also attached the file

[attachment deleted by admin]

#11

First check if CBU.exe isn’t set to run in compatibility mode with other Windows (right click → Properties → Compatibility).
If this is not the cause of the issue, try to reinstall the latest version (4.0.7)

Thanks