CIS (Comodo Application Agent - CAA) turn off short time after startup.
The bug/issue
What you did: Normal install CIS without any changes in Options.
What actually happened or you actually saw: Icon in tray changed to icon with yellow exclamation and all programs ask again if Comodo have to allow them run (already verified programs).
What you expected to happen or see: No alert and no program asks.
How you tried to fix it & what happened: Restart, reinstall program - not working
If it’s an application compatibility problem have you tried the application fixes here?: No
Details (exact version) of any application involved with download link: No problem.
Whether you can make the problem happen again, and if so precise steps to make it happen: I did not find the way how reproduce the error and why this appears.
What you did:
installed CIS with only Firewall and Defence+
What actually happened or you actually saw:
got an exclamation point on the CIS icon in taskbar
got the message “The Defense+ is not functionning properly!” on main window.
but when clicking on diagnostics it did not find any error
cmagent is present in my task list
COMODO Iternet Scurity Helper Service is also runnung.
I never get any Defence+ popup but got all the Firewall popups
What you expected to happen or see:
Defence+ operational
How you tried to fix it & what happened:
re-downloaded and reinstall latest release, reinstalling XP and installed CIS without internetconnection.
If its an application compatibility problem have you tried the application fixes here?:
N/A
Details (exact version) of any application involved with download link:
Product version : 5.0.163652.1142
Whether you can make the problem happen again, and if so exact steps to make it happen:
just boot XP
Any other information (eg your guess regarding the cause, with reasons):
This is NOT an update issue from older releases
i did tried the cleaning script CIS Clean-up Tool.bat and even reinstall XP
Files appended. (Please zip unless screenshots).
Screenshots illustrating the bug:
screenshot.jpg
Screenshots of related CIS event logs and the Defense+ Active Processes List:
screenshot.jpg
A CIS config report or file.
Not uploaded
Crash or freeze dump file:
Not uploaded
Your set-up
CIS version, AV database version & configuration used:
Product version : 5.0.163652.1142
isune only Firawall and CI, Antivirus not installed
a) Have you updated (without uninstall) from CIS 3 or 4:
NO I did fresh install it ona new XP SP3 installation, even reinstall XP twice with sama result
a) Have you imported a config from a previous version of CIS:
NO
Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):
I tried move Defence+ config mode from safe Mode to Paranoid mode withno change
Defense+Sandbox, Firewall & AV security levels: D+= Safe Mode, Sandbox= Disabled, Firewall = Safe mode, AV = Not installed
OS version, service pack, number of bits, UAC setting, & account type: XP SP3 32bits, administrator account, no UAC under XP
Other security and utility software installed:
Avira antivirus
Spybot S&D
Virtual machine used (Please do NOT use Virtual box): NONE
OK, error is back. Now I realized that I am not sure what exactly you need. Sorry, I am newbie int his, can you explain me what yoiu need and where I can find it? I know where to open event log, but I dont what exactly is, what you want to know.
It should be a 7000 series system error (red cross symbol in XP) in relation to cmdagent.exe, saying it timed out when trying to start, if my hunch is correct.
OK, thanks for smart explanation. I check it and I did not found any error in event log which belongs to 7000 or cmdagent.exe.
But I found that it could be in relation with internet connection failure. I dont know if internet connection failure is caused by this bug org this bug is caused lost internet connection.
But it could be information which could help you.
So basicaly, when the bug appears I found that I am offline.