Comodo antivirus freezes when it finds a virus

Comodo Internet Security - CIS AntiVirus Help - CIS
1

Can you help me out, this is the problem.

I got CIS a few days ago, well the antivirus that is, i had the firewall, i just added the antivirus bit.

When i scanned, it kept on freezing whenever it found a virus… so i had to force manual shut down my pc every time i tried.

anyways

so i went into safemode today. i tried to scan with comodo antivirus but when i clicked it came up with this message

"update failed. Error code 0x80004002. No such interface supported. "

something like that. Also on the left with the big sheild picture it said.

“The defence+ is not functioning properly!”

and under that notice there was a button saying “run diagnostics”

even worse, remeber when i said that it freezed when it found the viruses. Well i had to force shut down, but the viruses were found. Just a minute ago i clicked on the comodo internet security, and whenever i clicked on the hyperlinked number showing number of viruses (it said 0), when i clicked it showed all these viruses all in the system restore area.

And the number 0 turned to number 1.

And as soon as i clicked the hyperlinked 0, this comodo firewall alert window poped up but it froze there, so it was blank white. Then the whole pc froze… I had to force shut down again.

In safemode, i even scanned with malwarebytes antimalware but nothing came up.

What shall i do, please help!

2

Hey and warm welcome to comodo forums!

I suggest you do a scan with Malwarebytes(update it and make a quick scan) and with Hitman pro.

See if you find you ex AV here otherwise write Removal tool + vendor (such as Avast, AVG, eset and so on)

Regards,
Valentin N

3

CIS wont work in Windows Safe Mode. Cmdagent will not be running so it cannot update the av database. On a side note did you boot in Safe Mode with or without network support?

You can however scan in Safe Mode. You need to open Explorer, right click on the disk or folders you want to scan and then choose to scan with CIS from the context menu.

To be sure MBAM will scan the System Restore folder let it run a full scan in case you did not. Also let Emsisoft Antimalware and Super Antispyware run full scans to make sure the System Restore folders are being scanned as well; please check the settings of these two programs to make sure System Restore folder are not excluded.

By default the System Restore folders cannot be accessed. To access them follow this tutorial: http://support.microsoft.com/kb/309531 .