Comodo and the verification of Win7 system

Comodo Internet Security - CIS Install / Setup / Configuration Help - CIS
#1

Hello friends,

I’ve had problems with the verification of my Win7 Start Edition. The problem is that the verification doesn’t finish. I let the program on all night long and the verification for virus never stops. It seems that the program got stuck in an archive folder “windows.old” and repeats the verification in this archive folder.

The program is normally runnig, but the first necessary verification doesn’t work at all.

I hope you can help me to discover what’s wrong and tell me what’s necessary to do to fix it.

Thanks

#2

What security program(s) are you running?

#3

Hi Eric,

Actually I’m using only Comodo Security Program, 32bit and my OS is Win7 Starter. I notice today that the windows firewall is “on”, it’s possible to influence in the normal functionality of Comodo?

I need to tell that the problem happens only in the initial Complete Verification. When I choose “Critical Areas” it works without any problem ok?!

Thanks.

#4

Sometimes the scanner stalls at a certain file(s). Then the Comodo Internet Security Helper service has crashed. You could try to start the service.

There are two things you can do. Exclude the offending file and when you feel like it please consider filing file a bug report in the Bug Reports - CIS board following the format as described in FORMAT & GUIDE - just COPY/PASTE it!.

Also follow How to determine which file is causing a manual scan to hang to determine what file was causing the scanner to be hung. Please add this information to your bug report.