I was using Comodo Firewall on Win8_x64 (5.12 I think). I saw your new 6.0 version so I decided to update it. I am in the incapacity to make it running because of the following error (cf. screenshot).
I tried a lot of things. First I uninstalled Comodo, used ccleaner and wise registry cleaner. Then I updated all my C++ Redistributable 2005, 2008 and 2010 with the last SP1 version.
I rebooted, launched the setup again and I get the same message.
I tried the same thing but I uninstalled all the redistributable to let comodo’s one install. Same thing.
Basically what happened it that the installation finishes, 100%, computer reboots, the 2 comodo internet security services start but my internet connection does not work anymore and I can’t see the taskbar icon or launch the control panel.
My only option is to uninstall it.
In the event viewer, there is only this which is suspicious after reboot:
Faulting application name: cfpconfg.exe, version: 6.0.64131.2674, time stamp: 0x50cb8b0f
Faulting module name: cfpconfg.exe, version: 6.0.64131.2674, time stamp: 0x50cb8b0f
Exception code: 0x40000015
Fault offset: 0x00000000000cca82
Faulting process id: 0xbd0
Faulting application start time: 0x01cdde7e2cfe7e56
Faulting application path: C:\Program Files\COMODO\COMODO Internet Security\cfpconfg.exe
Faulting module path: C:\Program Files\COMODO\COMODO Internet Security\cfpconfg.exe
Report Id: 6cf3327b-4a71-11e2-beb7-14feb5a6da5c
Faulting package full name:
Faulting package-relative application ID:
I have only Windows Defender running, no other antivirus or firewall. My windows 8_64 is fully updated.
What’s happening?
Can someone help me please? In the meantime I’m going back to the 5.12
Cheers
Flo
Thanks for your reply. I added 2012, the others are all up to date. I cleaned everything again and I get the same message. I even tried with 5.12 and the whole Internet Security instead of Firewall only.
Do you have a debug mode or something to know more about this issue?
For your information, It’s been 3 times I get an issue during installation on 2 different computers (different problems everytime), since you introduced your new installer with the running circle. Except this time I don’t know how to solve that one.
Did you or the installer of v6 uninstall v5.12 before installing v6?
In the temp folder there may be a log file of the installation. Could you post that log? The path will look like this:C:\Users%username%\AppData\Local\Temp\7ZipSfx.000.
The first time I installed v6 I did not uninstall 5.12. I thought I could just update it. Wrong idea maybe.
For the next operations, I always uninstalled and cleaned before making a move.
The cmdinstall.exe log shows various registry keys it cannot access.
If I understand things correctly you are currently running 5.12 again. Try uninstalling it and run this clean up tool in Safe Mode. Then try installing v6 again.
Done, not working. I rebooted everytime I used the cleaner 0.3b, done it twice, checked that he could access to every registry and files. I still get the runtime error.
Please check the new logs.
Sorry for the inconvenience.
The cmdinstall.exe shows it cannot write to the following registry keys:
SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{963236D9-AB2B-4baf-B1F8-CF5BBD988268}
SYSTEM\Software\COMODO\Cam\CIS
SYSTEM\Software\COMODO\Firewall Pro\Configurations
SOFTWARE\ComodoGroup\CDI\1
Well Eric, I’m tired.
I did what you said, thing is most of the entry does not exist. only CAM\CIS & Firewall Pro\Config.
Everything is Program data does not exist. Now instead of having a C++ error I get 2 install error at the beginning of the installation so it doesn’t sound good at all.
Can I give you a teamviewer access that you can play with my computer please?
attached is a successful install of comodo cis 6 2674.
it just shows what c++ i have installed in the add/remove program screen.
if this duplicated and the run windows update after have all this c++ like mine it may fix this visual c++ runtime error on installing.
0 problems here…I have been running win 8 pro x64 since build 2626 of cis 6.
this shows all c+ have installed and the correct siverlight 5 for the virtual kiosk installed as well you can see all the version numbers to the right.
I am not saying you need all of this c++ but this is just what is working on two pc’s
and amd x4 and an intel x4 both running windows 8 pro x64
Thanks Dr Haze, this is what I have installed
I was also running properly the first build compatible for Win8 but since the installation of that one, I can’t run any of them now. I know I used some registry cleaner since and they might be the cause of this problem now.
Got the same problem in Win7 32-bit… try different things but not works.
Services seems to work properly, internet connection takes about 2 min. more than usually (on CIS 5.10).
Cant see taskbar icon, main window etc…
If you feel appropriate Eric, I wonder if someone could fill out a bug report in standard format, maybe with a dump of the failing process, cfpconfig.exe at the point it fails?
I only have a non-format report at present.
Then hopefully we can get this fixed in the next version
