cmdguard.sys COMODO UNEXPECTED_KERNEL_MODE_TRAP_M

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
#1

windows 10 blue screen

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

On Fri 05/01/2018 00:30:07 GMT your computer crashed
crash dump file: C:\WINDOWS\Minidump\010518-21187-01.dmp
This was probably caused by the following module: cmdguard.sys (cmdguard+0x7BC3E)
Bugcheck code: 0x1000007F (0x8, 0xFFFFFFFF87544AC0, 0x0, 0x0)
Error: UNEXPECTED_KERNEL_MODE_TRAP_M
file path: C:\WINDOWS\system32\drivers\cmdguard.sys
product: COMODO Internet Security Sandbox Driver
company: COMODO
description: COMODO Internet Security Sandbox Driver
Bug check description: This indicates that a trap was generated by the Intel CPU and the kernel failed to catch this trap.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might also be caused because of overheating (thermal issue).
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: cmdguard.sys (COMODO Internet Security Sandbox Driver, COMODO).
Google query: COMODO UNEXPECTED_KERNEL_MODE_TRAP_M

#2

Hi dudubitn,
May you please build and version of Win 10 and also dump?

Thanks
-umesh

#3

cannot find how to do it in windows 10,
https://forums.comodo.com/bug-reports-cis/materials-to-help-in-compiling-bug-reports-t26980.0.html;msg435817#msg435817
I looked at the guide for windows 7-8 and my ReportQueue folder was empty.

#4

Hi Dudubitn,

Please share screenshot like attached one about

  1. CIS you are using from CIS (?) icon → About window
  2. MS Win 10 build version you are having using winver command in Run application(Windows key + R)
    and also please share the minidump from location C:\WINDOWS\Minidump\010518-21187-01.dmp.
    You can upload the dump file in any online storage like google drive and share us the link.

Thanks in advance.

Kind Regards,
PremJK

#5

thank you.
my minidump folder is empty.

#6

Hi Dudubitn,

Thanks for providing the requested information.
Can you please check if you have any .dmp files from location C:/Windows/memory.dmp. If yes, please share that file with us.
If you don’t have any dump files as stated please follow the instructions provided through the message and try to reproduce the issue.

Kind Regards,
PremJK

#7

Should be fixed with Comodo Internet Security v10.2.0.6504 - BETA. Please check thank you.

#8

the issue have been solved a few days after this post original posted, by one of the updates.