TOPIC TITLE
CIS 5 - cmdagent.exe prevents screen saver dialog box from opening on windows 7 x64
The bug/issue
- What you did: A clean boot with the comodo agent service disabled allowed the screen saver dialog box to open. After starting the cmdagent.exe, the dialog box wouldn’t open. I added shell32.dll and rundll32.exe in the system32 and the syswow64 folders to trusted files, computer security policy as windows system applications, and to image execution control exclusions. I also tried disabling Defense+ and permanently disabling. Still, the only way I could get to the screen saver dialog window was to end the task “cmdagent.exe”
- What actually happened or you actually saw: I saw the hour glass icon appear for about 5 seconds and I saw the rundll32.exe process appear and remain in the task manager.
- What you expected to happen or see: I expected to see the screen saver dialog box to allow me to change screen saver settings.
- How you tried to fix it & what happened: covered above.
- If its an application compatibility problem have you tried the application fixes?: not really an application.
- Details (exact version) of any application involved with download link:
- Whether you can make the problem happen again, and if so exact steps to make it happen: start the cmdagent.exe process.
- Any other information (eg your guess regarding the cause, with reasons):
Files appended. (Please zip unless screenshots).
- Screenshots illustrating the bug: not really necessary because nothing happens.
- Screenshots of related CIS event logs and the Defense+ Active Processes List: not showing in event log, active processes attached
- A CIS config report or file. attached
- Crash or freeze dump file: no crash or freeze
Your set-up
- CIS version, AV database version & configuration used: 5.0.163652.1142 AVdb - 6644, Internet Security config
- a) Have you updated (without uninstall) from CIS 3 or 4, if so b) have you tried reinstalling?: not an update.
- a) Have you imported a config from a previous version of CIS, if so b) have U tried a preset config?: not a previous config.
- Other major changes to the default config (eg ticked ‘block all unknown requests’, other egs here. ) no
- Defense+ and Sandbox OR Firewall security level: safe mode but tried disabling and disabling permanently but no help
- OS version, service pack, no of bits, UAC setting, & account type: win 7 x64 uac off
- Other security and utility software running: Comodo Disk Encryption Beta, Diskeeper 2010 Pro Premier, Dual-Core Optimizer, Easy Tether, Eraser 6.1.0.2224, Free Arc 0.666, HashTab 3.0.0, HD Tune Pro 4.60, HTC Driver Installer, HTC Sync, ISO Recorder, Jetcast 3.2.4, K-Lite Mega Codec Pack 6.1.0, MagicDisc 2.7.106, nVidia stuff (PhysX, Sereoscopic 3D, StereoUSB Driver), Oracle VM VirtualBox 3.2.10, Parallel Password Recovery (RAR module) v. 1.5 Demo, PdaNet for Android 2.42, PowerISO, PunkBuster Services, SpeedFan, TightVNC 2.0.2, Topaz SigPlus Basic 3.95, Tor 0.2.1.26, Polipo, Slik Subversion, TortoiseSVN 1.6.9.19725 (64 bit), Unlocker 1.9.0-x64, Vidalia 0.2.9, Virtual Clone Drive, WinImage, WinMount V3.4.0831, WinPcap 4.1.1, Zip Motion Block Video codec, Daemon Tools Lite, Alcohol 120%, Folder Lock 6, HP Software, and Microsoft Visual Studio.
- Virtual machine used (Please do NOT use Virtual box): Oracle Virtual Box
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