Thank you very much for your bug report in standard format. We very much appreciate the effort you have made to document this bug.
We are sorry to trouble you further but there are some items of information missing in your post
C.1. Please state the AV database version with whoich this bug occured. (or replicate it and state the current version)
Please append a CIS dump file. Instructions on how to find this are here.
The reasons we need these items of information, though they may not seem directly relevant to the issue are explained here.
We would be very grateful if you would add these items of information so we can forward this post to the format verified board, where it is more likely to get fixed. You can find assistance using red links in the Format and here. If you need further help please ask a mod. If you do not add the information after a week we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.
In the current process we will normally leave it up to you whether you want to make a report which includes all necessary information or not. We may remind you if we think a bug of particular importance.
OK clearly the crsah handler did not kick in. Would you mind searching for *.dmp files with the correct date? It’s unlikely but just possible that the OS trapped the crash but did not display a dialog.
Thank you very much for your report in standard format, with all available information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.
Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.
Many thanks again
PS I guess you have not been able to find a dump file by looking in other places on your computer?
Accordingly, since you say that the crash is replicable devs may be able to determine the cause without one so I will forward to format verified. Thanks again. Mouse