A. THE BUG/ISSUE (Varies from issue to issue)
Can you reproduce the problem & if so how reliably?:
Somewhat. Happens ~90% of the time.
If you can, exact steps to reproduce. If not, exactly what you did & what happened:
1: Starting the PC and logging-in, OR;
2: Manually attempting to run CisTray.exe from the COMODO Internet Security folder
3: Only happens 90% of the time. I have to keep restarting the PC until it decides to work.
One or two sentences explaining what actually happened:
All worked fine for a while. Suddenly today I notice that the CisTray process fails to start, and I had to restart 5+ times before it would work.
CisTray (notification area icon) fails to start. Windows event log generates an Application Error similar to the following with every attempt:
Faulting application name: cistray.exe, version: 22.214.171.12406, time stamp: 0x5b27c6d8
Faulting module name: ntdll.dll, version: 10.0.17134.228, time stamp: 0x6d15b6d7
Exception code: 0xc0000374
Fault offset: 0x00000000000f4d1b
Faulting process ID: 0x3dfc
Faulting application start time: 0x01d438eb47d13e62
Faulting application path: C:\Program Files\COMODO\COMODO Internet Security\cistray.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 30a6b25c-0a55-49aa-8c38-43a88ecd837b
Faulting package full name:
Faulting package-relative application ID:
Note that the Exception code (heap corruption, apparently) and Fault offset are always the same.
Also note that I can still run cis.exe fine (the main GUI).
One or two sentences explaining what you expected to happen:
CisTray to work
If a software compatibility problem have you tried the advice to make programs work with CIS?:
Any software except CIS/OS involved? If so - name, & exact version:
Not that I know of
Any other information, eg your guess at the cause, how you tried to fix it etc:
- Made a new Administrator-level user profile to test in - same result
- Tried a RAM underclock. I have four sticks of 8GB RAM, which I know can give some instability in the CPU memory controller in special cases but didn’t help.
- I will shortly try updating to the latest beta (.6644) to see if it helps.
B. YOUR SETUP
Exact CIS version & configuration:
- Exported config attached
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
Have you made any other changes to the default config? (egs here.):
Yes - I have added many firewall rules
Have you updated (without uninstall) from CIS 5, 6 or 7?:
if so, have you tried a a a clean reinstall - if not please do?:
Have you imported a config from a previous version of CIS:
if so, have you tried a standard config - if not please do:
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 10 Pro 1803 (build 17134.228), 64-bit, UAC enabled, Administrator account, not a virtual machine
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=NetLimiter 4 (using Limiter mode only, Blocker/Firewall function disabled).
b=I tried ZoneAlarm some time ago
No bundled software - custom build PC.
Note - the generated ZIP report is too large for attachments - it contains many CisTray memory dump files - so I’ve uploaded it to Google Drive instead: https://drive.google.com/file/d/1-5lPMDyvcYftKo7o4tigds-F14rg4aoY/view?usp=sharing