What you did: Tried to export my CIS5 settings using CIS5 internal “Manage my configurations dialog”
What actually happened or you actually saw: Unable to export the. Please make sure you have enough rights for the path
What you expected to happen or see: Exported your configuration successfully, because I am the machine administrator (I do have a administrator account)
How you tried to fix it & what happened: I closed CIS GUI, and used “Run as administrator” dialog on CIS5 desktop icon. It happened the same, CIS5 could not export my settings
Details (exact version) of any software involved with download link: Not applicable
Any other information (eg your guess regarding the cause, with reasons): Not applicable
Screenshots of related event logs or the active processes list: Not applicable
A CIS config. report or file: Not applicable. I can’t actually do that
Crash or freeze dump file: Not applicable
My set-up
CIS version, AV database version & configuration used: CIS5 5.0.162636.1135. Proactive configuration.
Whether you imported a configuration, if so from what version: No
Defense+ and Sandbox OR Firewall security level: Firewall: Custom policy, Defenseplus=Training mode and Sandbox=enabled
OS version, service pack, bits, UAC setting, & account type: Windows XP, SP3, 32 bit, N/A, Admin account.
Other security and utility software running: Avira Antivir Personal 10.0.0.567
Virtual machine used: Not applicable
Hello folks,
I had to format my machine to install W7, but when I tried to export CIS5 settings I received the following error: “Unable to export the. Please make sure you have enough rights for the path”.
I am running CIS5 5.0.162636.1135 under Windows XP Professional SP3 32-bits as administrator. I don’t understand why it is happening. Could you guys help me here?
Thank you for your suggestion Dennis2, but it doesn’t work at all. I had successfully exported a CIS5 configuration before. But now it doesn’t work anymore. It’s strange because I haven’t changed nothing in the system. Any new suggestions?
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One further query. Could you tell me what path it is trying to export to? If a system path could you try exporting to say ‘my documents’ and see if it works?’
Could you then check the folder involved using Windows Explorer and and see if you (ie the user you are logged on as) have read/write access to that folder. (Look at the file properties tab - anything unusuial just post it!)
I have tried rebooting, I tried to export to my personal folders, to desktop, to my documents, to another disk and nothing happens. I have checked my permissions to all those folders and I have total control over them. I hope it helps.
I’ve exported and imported configurations to the same path since v3. Done this with V5 20 times. Works OK on laptop.
Last time I exported cfgx was 25 09 2010.
I’ve logged on with the only account I have - an Admin account on Win XP SP3. I’ve changed the path to no avail from my usual folder.
[Why can’t I edit my own message above to add this?]
Just now tried exporting one of the default “COMODO- Proactive Security” configs and that was OK. So must be something corrupt in registry with existing config?
