I have been using CIS on two machines at home for many months without problems and my daughter uses it successfully on a laptop away at university. ;D :-TU
I recommended CIS to my brother-in-law and sister-in-law and they installed 3.13.126709.581 on a desktop and a laptop both running Vista. The laptop works without problems but the desktop has never sucessfully downloaded the up-to-date virus database and gets an error 106 when checking for a software update. :-TD
I have just spent most of the afternoon with my in-laws trying to resolve the problem. I downloaded 3.14.130099.587 manually and installed it after un-installing the previous version. However, still no updates on their desktop PC.
Please can anyone suggest how this problem might be diagnosed and resolved. ???
For the firewall logs go to Firewall → Common Tasks → View Firewall Events.
For the Defense + logs go to Defense + → Common Tasks → View Defense + Events.
How to post a screenshot?
To copy a screenshot of the active window push alt+print screen to copy the active window to the clipboard (pushing print screen will copy the complete window to the clipboard not just the active window). The window is now copied to the clipboard. Paste the image in any image editing program, Paint, Paint.net, the Gimp etc. Use the “crop” function to resize the canvas to size of the image. Now save the file as 32 bits png image.
At the forum push the reply button. Or when using the Quick reply type some text and push the preview button.
Underneath the text box click on Additional options. Push the Choose button and navigate to the file and select it. When you want to post more images click on the more attachments link.