I have been using CIS on two machines at home for many months without problems and my daughter uses it successfully on a laptop away at university. ;D :-TU
I recommended CIS to my brother-in-law and sister-in-law and they installed 3.13.126709.581 on a desktop and a laptop both running Vista. The laptop works without problems but the desktop has never sucessfully downloaded the up-to-date virus database and gets an error 106 when checking for a software update. :-TD
I have just spent most of the afternoon with my in-laws trying to resolve the problem. I downloaded 3.14.130099.587 manually and installed it after un-installing the previous version. However, still no updates on their desktop PC.
Please can anyone suggest how this problem might be diagnosed and resolved. ???
For the firewall logs go to Firewall → Common Tasks → View Firewall Events.
For the Defense + logs go to Defense + → Common Tasks → View Defense + Events.
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I’m Mahala’s brother-in-law, sending the screenshot as requested.
These two attachments do not show very much, but I hope they are of some help.
Thanks in anticipation.
Can you tell me what is the version number of CIS on the affected computer? Look under Miscellaneous → About. At the same place can you tell me what database version number it reports.
Hi
The version number on the computer is 3.14.130099.587 and the database version number is 0. I am on a Bt internet broadband connection, wired.
Hope that is of help.
:-TU
Both of them will get the latest full AV database. After the reboot you will have to get the latest incremental updates; usually that is only several hundreds of kBytes.