It will do this until reaching a certain point, the maximum it has managed is: 5.91 MB/13.5 MB 24%, at which point it will stop and no longer download and will begin all over again. This time the message will state:
Please wait while the virus database is being updated.
This might take a few minutes…
Having the same problem, or something similar, getting maybe 5% done on the download for updates and then it cuts off.
I did a ping to comodo.com, and it seems to drop about 50% of the packets (not constantly, only dropped 1 packet the last ping I did)
Only installed a fresh version of Comodo today as I’d done a hard disk format, had to download from cnet as the Comodo server was giving me speeds of 5kB/s - ~25kB/s.
I am running the latest version of CIS. My antivirus last updated on 2-26-12, and now fails to update, giving the the message “FAILED TO UPDATE THE VIRUS SIGNATURE DATABASE. PLEASE CHECK YOUR INTERNET CONNECTION AND TRY AGAIN LATER” I downloaded the bases.cav file and manually updated, but it still does not update itself and gives the same error message. I made sure to allow all processes access and even disabled the firewall, sandbox, AV and Defense+ to no avail. Help?
This has been an ongoing problem for me since 12 Jan 13. I’ve made mention of this to Global Moderator ‘PANIC’ immediately prior to posting thie message on this thread.
I’ve been unable to download a sound copy of the CIS bases.cav.z (or the raw bases.cav) files since then.
When I try the CIS AV update procedure, it download the entiire 106MB v1175x file, and then gets a handlfull of other files. The process ultimately fials.
If I try to download the most current version of CAV, the .Z file is corrupt (per WinRAR self-test). If I download the bases.cav file from Comodo Anti Malware Database Latest Version & Additions 2022, and then implement it in Safe Mode, CIS always reverts to whatever CAV file is contained in …/repair, i.e., v11236
This problem is way too common to be ‘spurious’ or relegated in its entirety to hardware issues.
Can PANIC (or somebody) send my an FTP link via PM? I use FTP Voyager as the app of choice and that totally bypasses the ‘blocked files’ rule-set I have in D+ (to prevent ‘drive by downloads’); FTP Voyager doesn’t use IE Temp Explorer folder as a cache for downloading files. I had somewhat similiar prollem with Adobe Reader 10.1.2 update (from 10.0.1), until I downloaded the standalone installer from Adobe’s FTB URL.
I am given 126.96.36.199 as an ip for download.comodo.com. I of course, now get destination host unreachable. I also changed in my “update” tab in “preferences” to try all of these servers: downloads.comodo.com (188.8.131.52) and us4.download.comodo.com. (184.108.40.206) Still no go. Update is failing like a Jewish-Catholic marriage.
As per Comodo Forum Policy, section 8 part 3. no religion reference.
Sorry if it took a while but we’re also Volunteers here, so we can’t always fix issues for everybody, just help.
In this case if you get ‘destination unreachable’ you need to contact your local Network or your Internet Service provider as they should allow routing traffic to this IP range.
It seems somehow this IP range is blocked on your network.
Normally if you diagnose the issue you do a tracert on the IP and it will show you which network device ‘doesn’t know the right route’ to forward these packets to.
If you type this in a command-box.
As you said you can’t trace download.comodo.com first thing I would verify is your ‘default-gateway’ on your network.
Can you ping/trace from that device?
Sorry - and thanks. I can ping and tracert download.comodo.com - no problems. I also added two other comodo servers to my list in preferences. Please find attached a copy of the screenshot of those commands. Thanks.
Hi, thanks for that.
So you can ping download and downloads.comodo.com and tracert them.
I think we need to check something else, can you go to More → Check for updates and see if that gives any response?