I am running CIS V6 on Win 7 SP1 64 bit. Yesterday (31 Jan) when the new program update arrived I got the program update notification and the whole computer froze and required a power off. I was going to work so did not have time to do anything. The same thing happened again later in the day when I was not here. After installing the update I have had no further problems.
The crash was related to cmdagent and reported in the windows error log see attachment.
It was running as a limited user when it froze and the only special thing I have is I use applocker to prevent program execution by limited users.
We would very much appreciate it if you would be kind enough to edit your report to put it in the standard format and add any additional information requested, as this will make it much easier for the developers to diagnose and fix the problem.
The reasons we need all the information in the format, though they may not seem directly relevant to the issue are explained here.
If you are able to do this we will forward this post to the format verified board, where it is more likely to get looked at by developers. You can find assistance using red links in the format and here. If you need further help please ask a mod. If you do not add the information after a day or two we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.
In the current process we will normally leave it up to you whether you want to make a report in standard format or not. However we may remind you if we think a bug of particular importance.
I think this was a coincidence that this happened on the same day the update come out. It has frozen my PC again a few time. The whole PC freezes and nothing responds so the only action is the power button. Each time it has been cmdagend crashing.
I have has this a few more times and now with the new 6.2 version. It has always been when the computer has been on for a while but with no obvious trigger. From the event log:
Just so you are aware, the devs generally do not look at bug reports in this section of the forum. Thus, if you want this issue to be resolved please edit your first post so it follows the required format.
Once you have done this please send me a PM, with a link to this report, and ask for it to be moved out of this section.
Can you please check and see if this is fixed with the newest version (version 6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.
Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments, so I can forward this to the devs and get this problem fixed.
Can you please check and see if this is fixed with the newest version (version 6.3.294583.2937)? Please let us know whether it is fixed or you are still experiencing the problem.
Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are mainly not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments), so I can forward this to the devs and get this problem fixed.