CIS stops TuneUp Utilities 2009 update [~] [v6]

Comodo Product: CIS ver 6.0.264710.2708.
Date: February 14, 2013.
System: Clean installation of MS Windows XP 64 on Asus M3A m/b.
Affected 3rd Party application: Tune-Up Utilities 2004 and 2009 update utility (Installed and then upgraded too).
Attempts to remedy:

  • Turned off Antivirus for 15 min and attempted update
  • Turned off Blocker for 15 min and attempted update
  • Turned off Firewall for 15 min and attempted update
  • Turned off Antivirus and Blocker for 15 min and attempted update
  • Turned off Antivirus and Firewall for 15 min and attempted to update
  • Turned off Blocker and Firewall for 15 min and attempted to update
  • Turned off Firewall and Antivirus and Blocker turned on gamer-mode and attempted to update
    Issue: Tune-up Utilities 2004 and 2009 failed to update.
    Aggrivating Circumstances: I thought there was a sandbox’ing feature to this version of CIS but have been unable to reach by menu, button or interface a way to access that functionality, if Tune-up Utilities is sandboxed could that explain this behaviour and if so, how does one un-sandbox an application?
    Social: I do tech support for a living and have been recommending CIS; especially the most recent versions, to my clients. I really do need an answer to this question; so I can answer it, and you don’t find them trolling on your forums. :wink:

Thank you very much for your issue report.

We would very much appreciate it if you would be kind enough to edit your report to put it in the standard format and add any additional information requested, as this will make it much easier for the developers to diagnose and fix the problem.

The reasons we need all the information in the format, though they may not seem directly relevant to the issue are explained here.

If you are able to do this we will forward this post to the format verified board, where it is more likely to get looked at by developers. You can find assistance using red links in the format and here. If you need further help please ask a mod. If you do not add the information after a day or two we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.

In the current process we will normally leave it up to you whether you want to make a report in standard format or not. However we may remind you if we think a bug of particular importance.

Many thanks again


CIS stops TuneUp Utilities 2009
[ol]- Tune-up Utilities 2004 and 2009 failed to update, seemingly blocked by CIS.

  • Always reproducable:
  • Install Tune-up Utilities 2004 or 2009 and attempt update.:
  • Software should have updated.:
  • Have attempted all FAQ suggested fixes to no avail.:
  • Only CIS involved.:
  • Tune-Up utilities 2013 seems to be ok, or not sandboxed but i only have a trial version of this software. Can not locate sandboxing features in CIS if they exist.:
  • Always attach - where do i find these files? -

WinXP64 on Asus M3A
[ol]- CIS ver 6.0.264710.2708:

  • Blocker,Firewall,Antivirus alternatively and combinatively turned off with no alteration of behaviour:
  • No changes to config.:
  • Fresh Install:
  • No imported config.
  • WinXP, SP2, 64 bit fresh install.
  • No other security software installed.

Thanks for the bug report which is much appreciated, but please add in the prompts, or it is very difficult for QA to read the report

Also please check you have supplied all the information requested.

Many thanks in anticipation


PM reminder sent re prompts

Always attach - where do i find these files? -
Sorry just seen this. If you follow the red links in the format post they will help you.

Thanks very much for your issue report, which is much appreciated.

We have moved it to the non-format bugs board for the moment, because it is not in the standard format or too much of the information we normally need to replicate a problem and fix it is still missing.

We realize some people may not have the time to do an issue report in standard format, and therefore offer the option of a non-format report instead. But the problem is much more likely to be fixed promptly if you edit your first post to create an issue report which reflects the guidance in the Standard Format topic. (You can copy and paste the format from this topic). The reasons we ask for the information we do are given in this post.

You can get your report moved to the format verified issues board simply by ensuring that it reflects the guidance in the standard format topic, and PM’ing a mod who is active on the bug board.

Best wishes


I think you may be able to resolve this by excluding the updater from the Behavior Blocker using Advanced settings ~ D+ ~ Behavior Blocker ~ Exclusions. The reboot. Please tell us if this works an I will move this to resolved.

Can you please check and see if this is fixed with the newest version (version 6.2.282872.2847)? Please let us know whether it is fixed or you are still experiencing the problem.

Also, note that all bug reports in the Non-Format section of the forum, which is where this report currently is, are not looked at by the devs. Thus, if the bug you were experiencing is still not fixed please edit your first post so that it is in the correct format (found here, with all required attachments, so I can forward this to the devs and get this problem fixed.

Thank you. PM sent.

I’ve stopped using and recommending comodo.

I’m sorry to hear that.

For the time being I’ll move this to Outdated. If at a later time you decide to try CIS again please send me a PM and we can go over this bug report.

Thank you.