CIS Premium Ver 4.xx Crash


Had a major crash 12 July 2020 that affected my computer. The error message said the Comodo Internet Security had caused a problem and had to shut down, and asked me to send the attached file to COMODO. However, as a result of the crash I lost my Internet connection, the crash affected my onboard LAN drivers, and I could not send the Error DMP file to you.

After reinstalling XP Pro - my programs - drivers – etc., the PC ran OK and I scanned all my HD drives, USB drives and memory sticks without detecting any virus or other malware via CIS Premium, version 4.1.150349.920.

However I also had a second issue with CIS Ver 4.xx dropping out my Internet connection [see my post under CIS Help] which was resolved by uninstalling CIS Ver 4.xx and reloading CIS Ver 3.14.xx which is now on this PC and runs OK overnight without dropping out my Internet connection.

Thankfully I was able to store a copy of the crash file off computer before reloading XP Pro. So I downloaded Microsoft Debugging tools and decoded the CRASH file as below.



Error File: cfp.dmp: -

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [F:\Error Files\cfp\CRASH.DMP]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: *** Invalid ***

  • Symbol loading may be unreliable without a symbol search path. *
  • Use .symfix to have the debugger choose a symbol path. *
  • After setting your symbol path, use .reload to refresh symbol locations. *

Executable search path is:
Windows XP Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Sat Jul 10 15:43:27.000 2010 (UTC + 10:00)
System Uptime: not available
Process Uptime: 0 days 0:00:02.000

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(d4.100): Access violation - code c0000005 (first/second chance not available)
eax=00196000 ebx=00195d08 ecx=0012ce44 edx=00001000 esi=00195ce0 edi=00195d38
eip=7c90e514 esp=0012cd90 ebp=0012cda0 iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for ntdll.dll -
7c90e514 c3 ret