CIS Premium v5.8.213334.2131 - Update page shows "Static"

A. The bug/issue

  1. What you did:


  1. What actually happened or you actually saw:

The word “Static” with the 3 buttons at the bottom “Start, Suspend, Cancel”

  1. What you expected to happen or see:

not sure… supposedly automatic??

  1. How you tried to fix it & what happened:

click “Start”

  1. If its a software compatibility problem have you tried the compatibility fixes (link in


What compatability fixes??

  1. Details & exact version of any software (execpt CIS) involved (with download link

unless malware):

What exactly do you want to know?

  1. Whether you can make the problem happen again, and if so exact steps to make it


This happens automatically, I have no control over its appearance.

  1. An other information (eg your guess regarding the cause, with reasons):

something about the install is corrupted??

B. Files appended. (Please zip unless screenshots).

  1. Screenshots of the Defense plus Active Processes List (Required for all issues):

Defense+ ProcessList1.png / ProcessList2.png

  1. Screenshots illustrating the bug:


  1. Screenshots of related CIS event logs:


  1. A CIS config report or file.

install_init.xml ???

  1. Crash or freeze dump file:
  2. Screenshot of More~About page. Can be used instead of typed product and AV

database version.

C. Your set-up

  1. CIS version, AV database version & configuration used:
    Comodo: IS Premium
    Version: 5.8.213334.2131
    Virus Signature Database Version: 10791
  2. a) Have you updated (without uninstall) from from a previous version of CIS:

b) if so, have you tried a clean reinstall (without losing settings - if not please


yes. Do you supply a cleaner tool to remove ALL traces of prior Comodo install?

  1. a) Have you imported a config from a previous version of CIS:

b) if so, have U tried a standard config (without losing settings - if not please


nope. I install using the default install options.

  1. Have you made any other major changes to the default config? (eg ticked 'block all

unknown requests’, other egs here.):


  1. Defense+, Sandbox, Firewall & AV security levels:
    D+= safemode,
    Sandbox= enabled (ALL options checked),
    Firewall = safemode,
    AV = stateful (realtime),
  2. OS version, service pack, number of bits, UAC setting, & account type:
    Win XP, SP3, 32-bit, administrator, administrator
  3. Other security and utility software currently installed:
    is3: StopZilla v5.0.92.3, Super Anti-Spyware (free) v5.0.1136, AntiMalware Bytes (free)

8. Other security software previously installed at any time since Windows was last



  1. Virtual machine used (Please do NOT use Virtual box):


[attachment deleted by admin]

Thank you very much for your report in standard format, with all information supplied. The care you have taken is much appreciated by Comodo, and will increase the likelihood that this bug can be fixed.

Developers may or may or may not communicate with you in the forum or by PM/IM, depending on time availability and need. Because you have supplied complete information they may be able to replicate and fix the bug without doing so.

Moved to Verified.

Many thanks again