CIS is running, FirePass VPN says antivirus must be running

I get this message logging onto FirePass VPN server at work. Must I run something else while logging in or are there settings I can change in Comodo to pass inspection?

“You must have your Anti-virus program running before you can connect.” The CIS interface reports “All systems are active and running.” Real Time Scanning is maxed at “On Access”.


Is CIS preperly integrated into Security Center? Comodo should be listed under firewall, antivirus and spyware/other.

If not you can make windows rebuild security center. Follow these instructions:


  1. Go to control panel and open Administrative tools.
  2. Click on services.
  3. Go down to Windows Managament Instrumentation.
  4. Stop this service. Stop Security Center service too.
    Let them to Automatically start.
  5. Exit out of this area to your desktop.
  6. Right click Start and choose Explore.
  7. Go to c:\windows\system32\wbem\repository.
    Delete this subdirectory ONLY. Let the others there.
    Sometimes, only using Unlocker, MoveOnBoot or Delete FXP you can delete these files.
  8. Exit back to your desktop and reboot your computer (maybe you need to boot twice).

This will rebuild the deleted folder and the database. Once restarted, Windows Security Center should show the correct info and antivirus and firewall should now be recoginized Wink


The following procedure seems to work:

  1. Go to control panel and open Administrative tools.
  2. Click on services.
  3. Stop these services:
    Windows Security Center
    Windows Managament Instrumentation
    SBSD Security Center Service (if you use Spybot Search & Destroy).
  4. Let all them to Automatically start.
  5. Remove the directory C:\Windows\System32\wbem\Repository
  6. Go to Services and Continue all the Services above or go to next step.
  7. Reboot