A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
- Can U reproduce the problem & if so how reliably?:The issue can be reproduced anytime I wish by simply installing or trying to install CIS both in normal mode AND in safe mode?
If U can, exact steps to reproduce. If not, exactly what U did & what happened:
1:uninstalled all security programs from pc?
2:as posted by Chiron ran Revo uninstaller ran the Two Cis uninstallers?
3:tried to install cis and received an abrupt ending after file extraction phase no new window appears?
If not obvious, what U expected to happen:
?expected cis to continue in the installation process!!!
If a software compatibility problem have U tried the conflict FAQ?:
?tried it already
Any software except CIS/OS involved? If so - name, & exact version:
?no other security software involved all was uninstalled to make room for Cis install
Any other information, eg your guess at the cause, how U tried to fix it etc:
?cis for some reason cannot open registry keys AND even Microsoft Fix it program as suggested by Chiron
in Step B returns with an error saying an error has occurred and please try again later
B. YOUR SETUP
[ol]- Exact CIS version & configuration:
?CIS 7, 0, 317799, 4142
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
?no modules installed because cis never gets to this point
Have U made any other changes to the default config? (egs here.):
Have U updated (without uninstall) from CIS 5 or CIS6?:
?no first install from scratch
[li]if so, have U tried a a clean reinstall - if not please do?:
?have tried used clean installs only
[/li]- Have U imported a config from a previous version of CIS:
[li]if so, have U tried a standard config - if not please do:
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
?win XP SP3 32 bit run in administrator mode full privileges pc desktop pc dex
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a=? b=?none have deleted all to install cis
Please also not that upon trying to install the MS Fix it installer to resolve problems due to installation errors with programs as suggested in Step B even the MS automated Fix it utility returned an error saying to try again later…Also please note that any other type of program even security programs get past the initial stage and do indeed show a second install window cis just extracts files and then ends there.
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