A. THE BUG/ISSUE (Varies from issue to issue)
[b]Can U reproduce the problem & if so how reliably?:[/b] Semi-random, at unspecific times while opening new websites
[b]If U can, exact steps to reproduce. If not, exactly what U did & what happened:[/b] Since it is semi-random the freeze wont happen on the same website nor the same time
[b]If a software compatibility problem have U tried the conflict FAQ?:[/b] No
[b]Any software except CIS/OS involved? If so - name, & exact version:[/b] No
[b]Any other information, eg your guess at the cause, how U tried to fix it etc:[/b] It appears to be the AV fault, if i turn CIS-AV off, then the issue will not occur
[b]Always attach: Diagnostics file, Watch Activity process list, (dump if freeze/crash):[/b] Diagnose attached
B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
Exact CIS version & configuration: CIS 6.3.297838.2953 / 17395
Modules enabled & level. HIPS=Off, Autosandbox=Partial blocked, Firewall=Safe, AV=stateful
Have U made any other changes to the default config? (egs here.): No
Have U updated (without uninstall) from CIS 5: No
if so, have U tried a a clean reinstall - if not please do?: I have installed the same CIS packet on my PC and my Laptop, same problem, both clean/fresh windows install
Have U imported a config from a previous version of CIS: No
if so, have U tried a standard config - if not please do:
OS version, SP, 32/64 bit, UAC setting, account type, & virtual machine used: Windows 7, SP1, 64bit, UAC=off, admin, VM not used
Other security/sandbox software a) currently installed b) installed since OS: a) Malwarebytes anti-malware b) None
[attachment deleted by admin]
Is this Malwarebytes Free or the paid version? If it is the paid version please see if disabling it solves the issue.
Assuming this is not related to Malwarebytes it’s possible that something is wrong with your installation. To rule out that possibility, and possibly solve this issue for you, please reinstall CIS by following the advice I give in this topic. Also, after running the removal tools and reinstalling, be sure to not import any old configuration into CIS. That can sometimes cause these sort of problems.
Let me know how it goes.
On a added note, i installed the CIS on the laptop 3-4 days ago directly after fresh windows 7 install (downloaded from comodo website).
Malwarebytes is the free version
There have been 3 more updates since your listed version, 3-4 days ago should have gave the latest version.
V6.3.297838.2953 released October 21.
V6.3.300670.2970 released November 13.
V6.3.301250.2972 released November 16.
V6.3.302093.2976 released November 26.
Something just didn’t add up.
Did update to latest build, seems to happen a lot less now, when it happens it seems the freeze is sorter.
Sorry for the trouble
How bad is the freeze? Do you think it should still be considered a bug or is the problem essentially solved?
Now at the time when it was happening(before i updated) it could get very annoying because it would freeze (on 2-3 out of 8 websites, websites i accessed for the first time or the ones i didn’t access after a longer period of time) all action for 15-30 seconds on the whole windows.
After i updated it seems to be less occurring, but then again i was not so much present on the PC.
I shall see if the freeze will continue through the following week, if anything does happen i will let you know
Okay. In that case I’ll leave this report where it is for the time being. Let me know if the issue returns.
Actually, as this may take a while to see if it is fixed or not, I will temporarily move this to the Non-Format Verified board.
Please let me know if the issue happens again.
A little update:
Monday i got 1 hang up, Tuesday 5 hangups, Friday 10 hangups.
And it only happens when browsing the internet, and it appears its the “Realtime Scan’s” fault, at least it appears to be so.
When i try to disable antivirus such problems do not occur
It’s possible that something is wrong with your installation, or this is caused by interference from fragments of older anti-malware applications which have been removed from your computer. To rule out that possibility, and possibly solve this issue for you, please reinstall CIS by following the advice I give in this topic. Also, after running the removal tools and reinstalling, be sure to not import any old configuration into CIS. That can sometimes cause these sort of problems.
Let me know how it goes.
I think if figured out what the problem was,
after a complete uninstall of the comodo suite i got one freeze/lockup, after that happened it gave me an exact information what to search for.
The lockups/freezes were happening because of a combination of the Firefox hardware acceleration and the new(aperantly badly designed and buggy) NVIDIA graphics drivers and Geforce experience (which is forced on the new graphic drivers).
Just turning off the hardware acceleration in Firefox seems to have done the trick, for the moment at least.
Sry for the trouble, but that should give you positive information which you can forward to other people ;D
Okay. I will move this to Resolved.
However, did you also try updating the video driver? If there is an updated version perhaps that will help.