CIS firewall won't update


my version of comodo firewall has not updated since sat 14 apr. When I try to update the signature database it freezes always at 5%.

in my settings my update host is

i’ve also been unable to get through to the comodo site to download the latest version of comodo

is there a problem?

I’m a UK user of comodo

any help appreciated, thanks, syl

Not just me then. Let’s hope we get an answer soon.

same here - in uk,cant update firewall. i try updating and eventually i get message saying an error occurred while updating. i’ve ran the diagnostics tool and it says its working fine. is the host for update

having issues with comodo dragon also - the homepage doesnt load( but im still able to use it on other pages. keeps telling me it cant check for new version and to retry

im using comdos secure dns on computer, but cant access on my ipod either

are there any other update hosts for firewall i can try?
thank you all for your time

btw im using free firewall and first noticed dragon homepage not working since saturday evening

thanks for sharing the pain,

all is still silent ss to what’s up

It appears to be a localized situation. I’m able to update fine in the U.S.

thanks for reply heffeD

looks like uk users will have to sit tight and hope for resolution to problem :frowning:

hopefully the people who can fix the problem are aware of its existence

just wanted to let people know - that i just opened up comodo dragon and the homepage is working again.and it updated to version

also am now able to access using google chrome

firewall also updated too

all seems to be working again…thank you all at comodo :-TU

my virus database has also updated now ok, so looks like this is fixed - was a comodo server for the uk/eu down perhaps?

Unfortunately we’ve heard nothing from Comodo about what caused this, which would be useful.

It looks like it may have been an ISP specific routing issue. All the members that reported this seemed to be using the same ISP. Other UK based members (myself included), using different ISP’s, didn’t experience this problem.

: Sorry all, the ISP in question was Be (O2) Broadband.

thanks for the info kail - only just seen it now. came back to report that problem has returned - cant update dragon or firewall or access was nice while it lasted lol :‘( :’(

had been working fine all day wed

I’m sorry to hear this. Can you run a “tracert” from the Command Prompt and post the result here. Please note if is working at the time or not, thanks.

It would be best to have a tracert when it is working & when it’s not.

Example tracert


Tracing route to []
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  ROUTER []
  2    30 ms    29 ms    29 ms []
  3    31 ms    30 ms    30 ms []
  4    33 ms    34 ms    34 ms []
  5    34 ms    34 ms    33 ms []
  6    52 ms    40 ms    42 ms []
  7    43 ms    44 ms    42 ms []
  8    41 ms    40 ms    40 ms []
  9    40 ms    40 ms    40 ms []

Trace complete.

when i first turned on computer i was able to access using google chrome ( took a while though), now its not working again and wont update etc. ill give this tracert a try.

ive never did this before so if its wrong let me know and ill try again

*note- cant access

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Tracing route to []
over a maximum of 30 hops:

1 * 3405 ms 2 ms
2 * * * Request timed out.
3 * 24 ms 25 ms
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

*note- cant access

hope i did it right, if not let me know thanks for help. ill be happy to do it again if i can access and post results again

edit- thought id give it a shot with a site that works - here are results incase it is of any help

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Tracing route to []
over a maximum of 30 hops:

1 * 1493 ms 2 ms
2 * * * Request timed out.
3 * * 25 ms
4 * * * Request timed out.
5 * 32 ms 31 ms
6 * * * Request timed out.
7 31 ms 31 ms 32 ms
8 42 ms 31 ms 31 ms
9 31 ms 32 ms 30 ms []

Trace complete. working again - ran tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.


Tracing route to []
over a maximum of 30 hops:

1 * 840 ms 2 ms
2 * * * Request timed out.
3 * * 26 ms
4 * * * Request timed out.
5 * 32 ms 37 ms
6 32 ms 32 ms 32 ms []
7 37 ms 37 ms 37 ms []
8 37 ms 38 ms 37 ms []
9 37 ms 37 ms 37 ms []

Trace complete.

*note was able to access

You are spot on, I haven’t been able to get on here for any long period since Saturday 14th April 2012 (O2 customer)
O2/Be are well aware of the issues and World War 3 has broken out on their forums as this is a peering problem with their network.
Presently all appears fine here :wink:

Probably NOT an issue confined to a single ISP. Experiencing same message (“Failed to update the virus signature database. Please check your internet connection and try again later”) now on APRIL 29th, 2012.
My ISP is ROADRUNNER.COM through cable operator TIME WARNER. I notice that this problem goes back the better part of a year? Surely someone at Comodo has a solution??? Otherwise, I suspect that my worst fears have been realized. COMODO, is simply a front for an series of usells (failed services) to the paid “Geekbuddy” subscription. Jeeezus I am getting tired of this kind of deceptive marketing. Why don’t they just come out and tell you the price? I don’t mind paying. I just don’t like my computer filtered through some unknown entity’s back door on the other side of the world.

Hi jajerf55,
I can assure you that no deception from Comodo is present.
Please calm down and take some deep breaths and we the users of Comodo will try to help.

Now back to the update issue which only a small percentage has experienced, if you have had troubles for a long period of time I would suggest trying a fresh uninstall/reinstall to see if that helps solve your issues in case some corruption of your install is present.
Download CIS

If it is only the AV update giving you a hard time try the procedure described in Where can i download the latest full AV database?.