A. THE BUG/ISSUE
Lately occasionally in Win 7 pro 64bit CIS hasn’t been able to update database even it should update db every hour until comp is rebooted and then CIS can update itself w/o problems until CIS bugs again (no updating issue in Vista) week or 2 later.
Can you reproduce the problem & if so how reliably?
Yes but it takes a week or 2 until it happens again.
If you can, exact steps to reproduce. If not, exactly what U did & what happened:
Checked CIS and database was 18 hrs old (this time, last time 3 days (which CIS reported to user its own way)) and when tried to update installing signatures gives error (until next reboot).
One or two sentences explaining what actually happened:
CIS database was older than 2 hrs and normal database update didn’t work until rebooted computer.
One or two sentences explaining what you expected to happen:
CIS should have updated its database automatically.
One or two sentences explaining what you expected to happen:
When pressing update button CIS should have updated outdated database.
If a software compatibility problem have you tried the advice to make programs work with CIS?:
No compatibility problems.
Any software except CIS/OS involved? If so - name, & exact version:
Not that I know.
Any other information, eg your guess at the cause, how you tried to fix it etc:
None except for some reason CIS puts cmdvirth.exe in sandbox.
B. YOUR SETUP
Exact CIS version & configuration:
Comodo Internet Security version 8.2.0.4674.
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
AV set to block threat, heuristics set to high, Cloud AV off, Firewall set to Safe Mode.
Have you made any other changes to the default config? (egs here.):
Nothing major.
Have you updated (without uninstall) from CIS 5, 6 or 7?:
Yes.
[b]if so, have you tried a a a clean reinstall - if not please do? [/b]
No, don’t have nothing to do, it’s a version bug and it wouldn’t solve problem since CIS “fixes” error after reboot until next time.
Have you imported a config from a previous version of CIS:
No.
[b] if so, have you tried a standard config - if not please do:[/b] Config is standard.
OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 7 pro 64 bit SP1, UAC on, normal account.
Other security/s’box software a) currently installed b) installed since OS, including initial trial security software included with system:
a) Spybot b) Spywareblaster
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