A. THE BUG/ISSUE (Varies from issue to issue)
[ol]- Summary - Give a clear summary in the topic subject, NOT here.
Can U reproduce the problem & if so how reliably?:
If U can, exact steps to reproduce. If not, exactly what U did & what happened:
a: Install Ceton InfiniTV with cablecard, install drivers, set up Window Media Center. I am able to watch live TV and record shows.
b: Then install CIS and reboot after updates and initial scan. InfiniTV is at IP address 192.168.200.1, with DHCP address assigned on PC of 192.168.200.2. The Ceton Diagnostic will run, but Windows Media Center can’t watch or record TV, even when the firewall is disabled. 192.168.200.1/255.255.255.0 is in the trusted IP zone. Windows Media Center displays: "Service is unavailable. There is currently no TV signal detected for this channel. The channel may be temporarily off the air. Try again later.
If not obvious, what U expected to happen:
I expect to be able to watch live TV and record shows which I was able to do before installing CIS and also after uninstalling CIS.
If a software compatibility problem have U tried the conflict FAQ?:
I tried to search for “conflict FAQ” on both the forums and the main Comodo site, but I could not find the FAQ.
Any software except CIS/OS involved? If so - name, & exact version:
Windows 7 Media Center, Ceton InfiniTV drivers 13.06.03.1088
Any other information, eg your guess at the cause, how U tried to fix it etc:
I also tried allowing 192.168.200.0/255.255.255.0 for the system process, but that did not help. The Windows Media Center Receiver Service executable is C:\Windows\ehome\ehRecvr.exe and the Ceton Driver is at “C:\Program Files\Ceton\Ceton InfiniTV\InfiniTVSvc.exe”. I added those applications to the firewall and set them as allowed applications. Windows Media Center still can’t show live TV or record, even with the firewall set to disabled. I had to uninstall CIS. Partway through the uninstallation process, the TV tuner kicked back on and I was getting both video and audio. I am able to watch and record TV with PrivateFirewall 22.214.171.124 and Avira free antivirus.
B. YOUR SETUP (Likely the same for each issue, so you can copy forward)
[ol]- Exact CIS version & configuration:
CIS 6.3 Build 2976, Proactive
Modules enabled & level. D+/HIPS, Autosandbox/BBlocker, Firewall, & AV:
All, HIPS=off, BBlocker=Partially limited, Firewall=Off, AV=cloud is off
Have U made any other changes to the default config? (egs here.):
Have U updated (without uninstall) from a CIS 5?:
[li]if so, have U tried a a clean reinstall - if not please do?:
Yes. I tried it twice.
[/li]- Have U imported a config from a previous version of CIS:
[li]if so, have U tried a standard config - if not please do:
Yes. It does not help.
[/li]- OS version, SP, 32/64 bit, UAC setting, account type, V.Machine used:
Windows 7, SP1, 64bit, UAC=off, admin, VM not used
Other security/s’box software a) currently installed b) installed since OS: a=None b=PrivateFirewall 126.96.36.199 and Avira free antivirus 188.8.131.526