could you please verify if the bsod today was caused by comodo 10.2.0.6526 (the latest build available here) ? because just after the automatic reboot (after the bsod with automatic data collection) I saw on desktop the “comodo warning window” with “comodo has crashed, do you want to send a report. yes” (the minidump has been sent).
I add the usually requested infos here (event dumps too): https://www108.zippyshare.com/v/RYQH29CQ/file.html
1)After boot: do not check for AV defs update: all is ok.
2)After boot : do check for AV defs update: BSOD.
3) If after 2) all is ok, then the whole day is ok (with other manual updates search).
Thanks for analyzing the complete “full memory dump” (rar compressed) collected at the OS auto-reboot, after the BSOD that happens during the task “manual check for AV updates” (i.e. “NOT check for cis updates = no BSOD”). https://www9.zippyshare.com/v/G1hmnDCz/file.html
(“one month” link)
The dump of 5.12.2018 (2.99GB) was generated with following settings (more complete than that it seems not possible here):
a “workaround” (working since 6.12.2018) to the BSOD during the first CIS update of the day:
after boot the small icons start to appear in systray, ok, you have now to wait 8-10 minutes before searching for CIS updates. The less minutes you wait, the bigger the possibility of BSOD (or OS total hang, without dump).
If you don’t have any use for it, I would uninstall it and see if you can still cause BSOD, if no crash then keep it uninstalled if you don’t use it. If it is required try to find an updated version from either your computer manufacture website or get the latest version from Intel. Another user has it installed that also causes BSOD on boot after performing an AV update of CIS. Is your OS Vista as well?
Yes, Vista here.
The driver (even if I dont use Raid) cannot be unistalled, even as admin because it is a system driver “always in use”.
here I see 2007 and 2009 driver (i.e. not updated), the problem with CIS update after boot arised, I guess, 2015…it was the 8th december (2015?) update, when you introduced support for w10, according to your official changelog.
How this driver interact with CIS is a mystery, another mistery is that this driver is on laptop too, without issues.
the exact name of my motherboard is not listed in dxdiag.exe hmmmm, I am a bit confused what to do.
It is strange that the driver is corrupted for some time, then it is not corrupted for 3 months.
@futuretech: not allowed, I tried in Safe Mode too. @Metheni: as said, that is exactly what I did: regedit value to “1” , reboot, and full memory dump uploaded on google drive;
here what I posted on 25th december here: the FULL dump (2.99GB): https://drive.google.com/file/d/1htDig80888use2nMltIgnFh2thiZGUox/view
Metheni, the “minidump” I posted on December 29, 2018, 07:26:39 AM was offered here just to indicate the dump collected and produced by “Comodo itself” during its crash
Please pay attention that always when CIS installs defs update, the regedit value changes “automatically” into 2 or zero value! Therefore, before EACH shutdown, I switch it manually (every evening: I have the regedit shortcut on my desktop!) into “1” for collecting always the required full dump, if it happens.
this BSOD arised after the CIS major upgrade from 8th December 2015.
from 5th June 2018 until 28 november 2018 all was ok, every day! (a big mistery)
Intel people says “we dont know well Comodo sw therefore we are unable to make ameliorements for better compatibility with Comodo”, then they offer these (OLD!) drivers Supporto per memoria e storage(Intel%C2%AE%20RST
as you see 2007, 2009, I have 2009. They add “Intel Matrix Storage does not exist, perhaps do you mean Intel Rapid Storage Technology?” No dear Intel, I mean just what I wrote.
Comodo (if I understood right) says “the CIS crash (and eventually the BSOD) its due to Intel Matrix driver only, not to Comodo sw”.
what should the patient user anuswara do now?
to try installing other sw antivirus/firewall if they may result “more compatible” with Intel Matrix Storage at boot?
to change OS (and therefore printer, bluray burner, scanner, router, UPS sw and therefore the whole UPS…)?