What you did:
i requested maxthon 3 to verify updates. maxthon did it and launched update.
What actually happened or you actually saw:
maxthon claims problems thru error windows
What you expected to happen or see:
How you tried to fix it & what happened:
CIS put maxthon update in a list on defense+, i declared them fiable files.
I deactivated all CIS fonctions but nothing more.
If its a software compatibility problem have you tried the compatibility fixes (link in format)?:
dont know
Details & exact version of any software (execpt CIS) involved (with download link unless malware):
Maxthon 3.4.5.1000 32bits wanted to update to 3.4.5.2000 32bits on my win7 64bits
Whether you can make the problem happen again, and if so exact steps to make it happen:
just ask maxthon to update thru main menu
Any other information (eg your guess regarding the cause, with reasons):
i am not a rookie, i am using maxthon and CIS for years…
i am a computer security speciallist.
i code system program in C++.
i am sure CIS blocks maxthon…
It happens already but deactivating CIS and restart win7 worked to update maxthon…
B. Files appended. (Please zip unless screenshots).
Screenshots of the Defense plus Active Processes List (Required for all issues):
Screenshots illustrating the bug:
Screenshots of related CIS event logs:
A CIS config report or file.
Crash or freeze dump file:
Screenshot of More~About page. Can be used instead of typed product and AV database version.
C. Your set-up
CIS version, AV database version & configuration used:
shame…shame…shame
cis does not provide copy&paste on about window
5.10.2282… and more i dont want to write because CtrlC does not work …
signature 13634
a) Have you updated (without uninstall) from from a previous version of CIS:
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
a) Have you imported a config from a previous version of CIS:
b) if so, have U tried a standard config (without losing settings - if not please do)?:
Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):
Defense+, Sandbox, Firewall & AV security levels: D+= , Sandbox= , Firewall = , AV =
deactivated all after D+=PC Safe sandbox=deactivated firewall=secure AV=fast (translation from french CIS)
OS version, service pack, number of bits, UAC setting, & account type:
Win7 64 Bits french ultimate, uac ON and admin account
Other security and utility software currently installed:
none, i trusted CIS
Other security software previously installed at any time since Windows was last installed:
codestuff starter ?
Virtual machine used (Please do NOT use Virtual box):
none!
Thank you very much for your bug report in standard format. We very much appreciate the effort you have made to document this bug.
We are sorry to trouble you further but there are some items of information missing or unclear in your post
C2. a) Have you updated (without uninstall) from from a previous version of CIS:
b) if so, have you tried a clean reinstall (without losing settings - if not please do)?:
C3. a) Have you imported a config from a previous version of CIS:
b) if so, have U tried a standard config (without losing settings - if not please do)?:
C4. Have you made any other major changes to the default config? (eg ticked ‘block all unknown requests’, other egs here.):
B2. Screenshots illustrating the bug: (we need to see the error thrown by Maxathon)
B1. Screenshots of the Defense plus Active Processes List (Required for all issues):
A6. Details & exact version of any software (execpt CIS) involved (with download link unless malware):
Also, in several places you describe what you did or saw in rather vague terms. It will help us to fix the problems if you make the information more specific. If you need translation help please PM me as I know some French.
The reasons we need these items of information, though they may not seem directly relevant to the issue are explained here.
We would be very grateful if you would add these items of information so we can forward this post to the format verified board, where it is more likely to get fixed. You can find assistance using red links in the Format and here. If you need further help please ask a mod. If you do not add the information after a week we will forward this post to the non-format board. If this happens we will tell you how to rectify this if you wish to.
In the current process we will normally leave it up to you whether you want to make a report which includes all necessary information or not. We may remind you if we think a bug of particular importance.
Thanks for your issue report. We have moved it to the non-format bugs board for the moment because although it is in standard format, there is still important information missing or unclear. Developers may look at the issue in the non-format board, and may fix it.
But it is much more likely to be fixed if you edit your first post to create an issue report which meets all criteria in the bug forum Checklist and Format. (You can copy and paste the format from this topic). The general reasons why are summarized in that post, the reasons we ask for specific pieces of information are given in this detailed post.
Please note under the new process we are controlling format compliant reports more closely. If you make the effort to make report in the suggested format, we think it’s important to ensure that devs have all the information needed to fix the bug.
You can get your report moved to the format verified issues board simply by ensuring that it is correctly formatted and all criteria are met, and PM’ing a mod who is active on the bug board.