so i recently reformatted my system and decided to install CIS 6 on it however the installer just hung at 96% for around an hour. I eventually got fed up and tried to cancel the install but that got nowhere as well, it just said cancelling the installation but didnt do anything for a long time again. My internet wasnt working near the end of this process so i restarted my system with the hung installer but on restart it said the service agent cannot be initialized and doing a reinstall doesnt seem to work, just ends with the same result, asking me to restart and then again the service wont start. Furthermore, i cant uninstall the parts of CIS that already HAVE been installed, there’s no uninstaller in the folder so im stuck with a non-working CIS that wont do anything.
It asked me to make a diagnostic report so im attaching that here, how can i get this working?
Also after check to make sure the Comodo Internet Security Firewall Driver and the Comodo Internet Security Helper Driver have both been removed, if not right click on the entry then choose uninstall.
Found in Windows Device Manager, select view Show hidden devices and look for these drivers under Non-Plug and Play Drivers.
Make sure that left overs of previously installed security programs are no longer around by removing possible left overs with cleanup tools of those programs. Leftovers can cause all sort of strange results A list of such tools can be found here: ESET Knowledgebase .
i just reformatted the system, no security products were installed other than winpatrol which ive been using for years (with and without CIS before as well) i cant imagine a system that was just reformatted and only has WinPatrol running would be at fault.