CIS 5 and TuneUp Utilities 2011

Comodo Internet Security - CIS Install / Setup / Configuration Help - CIS
#1

Hi,

I did a fresh install of CIS 5 (Firewall only, Proactive Security, Firewall and Defense+ in Safe Mode, Sandbox Off).

Everything went fine except for TuneUp Utilities 2011: When stating TU (i.e. Integrator.exe), the program checks the states of ‘Maintain system’, ‘Increase performance’, and ‘Fix problems’. In CIS 4 this took only some seconds, and the results were presented. Now, after 3 min or so, the states of ‘Increase performance’ and ‘Fix problems’ were shown, but ‘Maintain system’ seems to hang, its state isn’t presented at all.

I went to ‘Trusted Files’, and tried to add Integrator.exe, but CIS came up with the message that Integator.exe is already a safe file. Under ‘Computer Security Policy’ I found a Custom policy entry for Integrator.exe, and changed that into ‘Trusted application’. Unfortunately, this didn’t help, even worse, now none of the states are being presented. I switched to Training Mode, started TU again: no avail. I looke into the log, but there is no event related to Integrator.exe.

Any idea what else I could do? My system is Win XP Pro SP3 32-bit, CIS is build 5.0.163652.1142.

Best regards

mumdigau

#2

Have you tried removing the entry from your trusted files, then entering training mode and starting the application? (Just remember to only use training mode for short durations)

#3

Yeah, I tried that without success. I also added Integrator.exe (and in a second try the whole installation folder of TU) to the exclusions list of ‘Detect shellcode injections’ which helped in case of Daemon Tools Lite, here no success either.

mumdigau

#4

Try giving the Tune Up executables the Installer/Updater policy.

#5

Didn’t help either. I completely deinstalled CIS, rebooted, and installed again. This time, I didn’t reboot immediately as being suggested, but started cfp.exe, switched Firewall and Defense+ to Training Mode, switched Sandbox off (I use Sandboxie), then I restarted. Now TU and all other programs work perfectly.

Best regards

mumdigau

#6

Congrats on finding a solution. :-TU