CIS 10, Download websites database - failing [merged]

Comodo Internet Security - CIS Resolved/Outdated Issues - CIS
21

Hi, Please reopen this bug.

  1. to reach this forum:
    Connection Problems
    Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.

I have to click 2/3x “reload” page.

about the main problem https://postimg.cc/image/v2l8zh23h/

requested logs:
https://www70.zippyshare.com/v/5K2bJCET/file.html
https://postimg.cc/image/cryrybxwb/

https://download.comodo.com/intelligence/ctrl-06-22-url.db.zip
I am able to download it even with IE!
So it is not true that: ““So CIS in such cases switches to http but this file in question is part of configuration file, where it is defined on https and thus download fails.””

  1. It seems like an issue of your side, not from mine: see here what happened in November 2017 (resolved by Comodo):
    umesh on 13th november 2017:
    So we will solve this issue in next release. Let me work out a solution for you via test server.
    Where you can point to test server and it will download update fine for you.
    May be data syncing problem
    The issue was fixed. Please check.
    Addendum2:
    just to say that today Web database works well. Yesterday: error, today: perfect. Very strange this behaviour…
    thanks.
    Hi again, anuswara.
    There was an issue and it was fixed. Sergey.
22

i was hit today by the same problem, and 5 day ago.

23

Good afternoon everyone! I’m new here, I’ve been using Comodo Firewall for a long time and it’s my only security option on my old notebook. A few days ago I started having the same problems with updates in the url database. I apologize for my English, I’m using an online translator. Thank you for your patience.

https://postimg.cc/image/o4i6jbmzr/

24

Hello!

I installed CIS on my Windows recently.
I just checked that in the update, in the database, it gives error.
How to solve this problem?

25

This was the reply I got:

I wish to inform you that we recently had an issue with the update in Comodo Internet Security. Also the issue is only with downloading website database and there is no problem with virus definitions database

26

I know that - with webfilter database.
You can the database manual download:

27

That download was also nearly 2 days out of date, when I raised the issue . . . but everything has been fixed

28

I just tried to update - and now webdatabase has been updated.
“Unblock Applications”, trying another Cofiguration in Advanced Settings which I have for this problem - nothing was helbfull. Now it has taken hold. Why - I don’t know!
Must be really a bug in the program.

29

Hello!

I tried changing the settings, and it turned out the same. Looks for url database updates, but does not download the url database.

I already downloaded the manual database.
And now, where do I put it?

30

I get the following error: Download websites databases ERROR when trying to update it happens daily in the last week other times it works fine
it usually happens in the morning

and idea what could be the reason?

31

Hi Finn1313,

Sorry for the trouble caused. We are looking the issue. Please bear with us.
Thanks in advance.

Kind Regards,
PremJK

32

Hi Finn1313,

Can you please check again and verify the issue. We are not able to reproduce now.
Thanks in advance.

Kind Regards,
PremJK

33

I just checked now it still happens on my computer I get the same error, can you suggest something I can try or if you ened any logs?

34

I’m getting the same problem for about a week now?

35

yes I agree it started about a week ago and was okay for a good long while before then

36

Some news?

thanks.

37

Working fine now at my end.

38

https://postimg.cc/image/g9syc2023/

39

yesterday it was okay again so I though it was fixed but today in the morning again the same problem

40

Hi Finn1313,

Can you please check again and let us know your status in updating Website database. We don’t have any issues.
Thanks in advance.

Kind Regards,
PremJK