Two days ago, Win10 returned a virus signatures out of date notification. A manual attempt to DL returned, “Error: 0x80072efd - A connection with the server could not be established.” A forum/web search was unproductive so I uninstalled an reinstalled CIS (Free), which proceeded without incident.
From the GUI, I then ran the updater and all was successful except, “Download Website Database Error: 0x80072efd - A connection with the server could not be established.”
From the GUI, I then attempted to install Secure Shopping and was returned, “Error: 12029. A connection with the server could not be established.”
So, it seems that the new installation enjoys some of the same issues as the previous installation. Any suggestions as to why I should suddenly be having connection issues in general or why, during the updates, some modules of CIS would be updated and others not due to connection errors? In case one is wondering, I have no IP connection issues.
I merged your topics because you seem to be suffering from the same issue. I am in Europe and there the problem isn’t happening. The two of you are in the USA so I am assume the problem may be limited to the Americas.
Let’s for now wait to see if more people report this or if it fixes its self.
Add a Canadian to the list. I stopped getting the scheduled signature updates May 7, right after the latest Win10 update. I don’t know if they are related, but the timing seems suspect.
I tried clicking the Update button on the Comodo application, but it failed with errors on all updates. “A connection with the server could not be established”.
I tried to manually download the bases.cav file, but I can’t connect to download.comodo.com at all. It pings, but doesn’t connect.
I did connect to it via a different server that I RDPed into (different ISP than me) and downloaded the bases.cav file. I then copied it back to my PC. I did the manual import (? - about), but that failed with a 'There is a bad version number in the file" error. Yes, I downloaded the ver 5.8+ version of the file. I have ver 10.2.0.6526 of CIS.
I ran the Comodo diagnostics (? - Support - Diagnostics) and it found errors. It created a zip file. I viewed the XML file within it and the errors are all in the Network section. I’ve pasted that section below in case its of some help.
It seems they may have fixed it. I hit the update button just now and it did the updates. I also did the manual bases.cav download to confirm I could connect and it worked as well (I didn’t bother installing it as the other update had worked).
I suspect that ping and tracert info will be back to normal, but just in case, here it is (Note, I was able to ping it yesterday and it responded to that, but the website wouln not connect in the browser):
Can you please share the following logs for further investigation
cislogs.sdb file from the location C:\ProgramData\COMODO\Firewall Pro
Provide CIS installation logs
Go to Temp folder in Windows by going to Windows Run (Windows Key + R key in keyboard) and type in ‘%temp%’ (without quotes) and press Enter key and find log file with naming convention as ‘cmdinstaller.exe_X_X.log.7z’ file.
msinfo32.nfo and Windows Event logs using this guide.